James Torrico
Norwalk,California
Summary
I am an exceptionally well organized person who has gotten the opportunity to have many different experiences that help me grow as a person. I am a problem solver; able to handle multiple projects while producing high quality work in a fast-paced, deadline-oriented environment. A very eager person who wants to learn as much as I can. I have picked up many skills and have gained a lot of knowledge during my time with my jobs. I have a drive to move up and work hard and earn everything I have.
Overview
8
8
years of professional experience
Work History
Guided Tours Tour Guide
Disneyland Resort
04.2023 - Current
- Guided groups of up to 20 people on historical tours around the Disneyland Resort.
- Create a personal connection with guests that will spend a part of their day with you.
- Able to adapt to the unpredictability of a theme park to ensure you are delivering the best possible product to your guests.
- ensuring that you are practicing efficiency to ensure your tour is on time to the schedule or your guests and the opperation.
Guest Relations Host
Disneyland Resort
04.2022 - Current
- Understand the full operation of Disneyland Resort to best help the guests
- Have knowledge of Disneyland Resort from restaurants,hotels, attraction experiences,accessibility, procedures and protocols.
- Being comfortable having conversations with guest with disabilities about their disabilities to best assist them on how to manage their day at the park
- Have a good understanding on technology from the Disneyland app to a specific phone brand to be able to solve any problems guest may have
Attractions Cast Member
Disneyland Resort
07.2021 - 03.2022
- Understanding safety protocols to best assist guest with boarding and unloading procedures.
- Collaborated with fellow cast members to ensure seamless teamwork and efficiency when operating attractions.
- Facilitated accessibility for guests with disabilities through proper assistance procedures according to company policies.
Clippers Marketing Team
Los Angeles Clippers
08.2018 - 04.2020
- Assist with game night fan engagement operations
- Lead a small group in setting up interaction areas in arenas as well as any Los Angeles Clippers foundation event
- Pitch new technology to fans and other teams that allows alternative ways of watching basketball called Court Vision.
- Work in a professional environment around NBA players, executives, and former CEO of Microsoft Steve Ballmer.
Volunteer
Gage Middle School
09.2016 - 06.2017
- Mentoring in a program that helps possible at risk kids in ensuring they get back on track
- Practicing patience with difficult situations pertaining to assisting and guiding kids who are not on track for success
- Connecting with the child and showing that there is more to life and to not ruin it with bad choices.
Education
No Degree - Marketing
Rio Hondo College
Whittier, CA06.2026
High School Diploma -
Downey High School
Downey, CA06.2017
Skills
- Public Speaking
- Presentation Skills
- Adaptability
- Exceptional communication
- Personable
- Fast learner
- Bilingual
Timeline
Guided Tours Tour Guide
Disneyland Resort
04.2023 - Current
Guest Relations Host
Disneyland Resort
04.2022 - Current
Attractions Cast Member
Disneyland Resort
07.2021 - 03.2022
Clippers Marketing Team
Los Angeles Clippers
08.2018 - 04.2020
Volunteer
Gage Middle School
09.2016 - 06.2017
No Degree - Marketing
Rio Hondo College
High School Diploma -
Downey High School
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