Abigail "Abby" Long
Bremen,GA
Summary
I grew up in the front office of a school and while the school setting is my "home" teaching is not a plan for me. I am committed to the fact that I was born to serve in an office setting while offering solid skills in customer relations and resilience. I do not question my ability to handle the challenges of a fast-paced school office environment.
Key components for my application for this position:
Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate tasks. Relationships and confidentiality. Value the fact that loyalty is key.
Overview
1
1
year of professional experience
Work History
Licenced Insurance Agent
The Whorton Agency
Carrollton, Georgia
03.2023 - Current
- Assisted customers with inquiries about products and services via phone, email, and chat.
- Resolved customer issues efficiently by identifying problems, researching solutions, and following up on outcomes.
- Provided timely responses to customer questions and complaints in a professional manner.
- Generated reports based on customer data to identify trends and areas of improvement.
- Maintained an organized system of records related to customer service requests.
- Created detailed documentation of all customer interactions and transactions.
- Developed strategies for improving customer satisfaction ratings through surveys and feedback forms.
- Offered suggestions for new features that would improve the overall experience with our agency.
- Adhered to company policies when handling confidential customer information.
Education
Some College (No Degree) - Business Administration And Management
West Central Technical College
Waco, GASkills
- Customer Service
- Client Relations
- Marketing Strategies
- Legal Codes
- Document Control
- Calendar Management
- Reception oversight
- Information Security
- Filing
- Scheduling
- Mail handling
- Clerical Support
- Office Administration
- Data Entry
- Operational processes
- File Organization
- Recordkeeping
- Sensitive material handling
- Conflict Mediation
- Deadline-oriented
- Internet Research
Affiliations
- Active in Church College group at Roopville Road Baptist Church
- Exercise and healthy lifestyle are my hobbies
- Decorating for myself and others and all things "home"
- Reading
Accomplishments
- Central High School Class of 2024 Honor Graduate
- Student Council, Key Club, Best Buddies, Spanish Honor Society
- Yearbook Staff
- Volleyball and Academic Letter 4 years
Timeline
Licenced Insurance Agent
The Whorton Agency
03.2023 - Current
Some College (No Degree) - Business Administration And Management
West Central Technical College