Jennifer Hamel

• Exceeded corporate quotas for monthly policy sales.
• Provided coverage option information to assist clients in protecting assets.
• Attended continuing education courses and workshops to gain additional insurance industry knowledge.
• Upsold additional products and services after identifying customer needs and requirements.
• Promoted products and services using upselling and other sales strategies.
• Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
• Built relationships with clients using active listening and issue resolution to provide excellent service.
• Working with multiple computer systems

• Basic household duties: Dishes, Laundry, Light Cleaning/Organizing
• Keeping track of medication
• Running errands: Picking up prescriptions, Shopping, Scheduling & Transport to Doctors appointments
• Hygene: Bathing, Bathroom Assistance, Grooming (nail clipping, brushing teeth, etc)
• Assistance with medical equipment such as oxygen tanks & wheelchairs
• Companionship

Same responsibilities & accomplishments as prior employment at Hooters with the following additions:

• Led a team of staff members, including servers, chefs, and support staff, fostering a positive & collaborative work environment
• Accurate inventory counts & orders
• Accurate money safe counts, deposits, & order
• Assisted staff in different departments to ensure a smooth & successful shift & customer satisfaction, including front of house & back of house
• Conducted regular staff training sessions to enhance service standards, product knowledge, and customer engagement
• Developed and executed promotional events & partnerships to attract new customers
• Ensured compliance with health & safety regulations, leading to a consistently high rating in health inspections

• Safely unloading daily truck orders, involving heavy lifting
• Working in a freezer & cooler for hours at a time to unload truck orders, reorganize stock, & pull stock to replenish sold items on the sales floor
• Accurately counting & logging new inventory into the system to keep track of backstock
• Providing excellent customer service to ensure customer satisfaction
• Assisting customers with finding products & items, as well as recommending other options if we are out of stock on an item they were searching for
• Informing customers of active sales

• Greeting & seating guests at the door with a welcoming & upbeat attitude to initiate a pleasant dining experience
• Manage seating charts to ensure timely service for guests as well as ensuring staff can properly greet tables in a timely manner
• Greeting tables & providing excellent customer service in a timely manner
• Successful upselling of orders
• Checking & confirming orders prepared & ready in the food window to be ran to the correct tables in a timely manner, to ensure order accuracy & quality
• Order quality follow-ups with guests using the 2 bite-2 minute rule to verify customer satisfaction
• Followed guest recovery protocols to ensure customer satisfaction after customer complaints
• Followed cleanliness & safety protocols to ensure a safe & clean environment for both guests & staff
• Training new hires for both hosting & serving positions
• Completed opening/closing duties in a timely manner to ensure next shift staff is prepped for their shift

• Warmly greet guests as soon as they enter the restaurant Provide excellent customer service in a timely manner
• Accurately take & enter orders while successfully upselling
• Checking & confirming orders prepared & ready in the food window to be ran to the correct tables in a timely manner, to ensure order accuracy & quality
• Order quality follow-ups with guests using the 2 bite-2 minute rule to verify customer satisfaction
• Followed guest recovery protocols to ensure customer satisfaction after customer complaints
• Followed cleanliness & safety protocols to ensure a safe & clean environment for both guests & staff
• Training new hires for serving, bartending, & management
• Completed opening/closing duties in a timely manner to ensure next shift staff is prepped for their shift
• Successfully opening & closing the restaurant as keyholder
• Accurate inventory counts & orders
• Accurate money safe counts, deposits, & orders

• Provide excellent customer service & building rapport with guests to ensure customer satisfaction & guests return
• Accurate & cleanly food prep daily
• Training Staff in multiple departments ranging from cooking, food prep, trainer positions, order/money windows
• Maintaining a safe & clean environment for both staff & customers alike
• Accurate inventory counts & orders
• Accurate money safe counts, deposits, & orders
• Opening & closing the store