Abigail R Gomez
Beach Park,IL
Summary
Skilled Pharmacy Technician with background in medical prescription assistance and customer service. With strong communication skills, knowledge of pharmacy law and ethics, and the ability to manage multiple tasks efficiently. Previous roles have showcased commitment to patient care, efficiency improvement in workflow management, and fostering relationships with healthcare providers.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Pharmacy Technician III
Actalent Agency- Abbvie Contractor
North Chicago, IL
05.2026 - Current
- Processed prescription orders using pharmacy software systems efficiently.
- Collaborated with peers, technicians, and pharmacists to prioritize and complete prescription orders.
- Educated patients on medication usage and answered their inquiries clearly.
- Communicated sensitive and confidential information to patients and healthcare professionals effectively.
- Ensured compliance with safety regulations and pharmacy policies consistently.
- Created and updated customer profiles in pharmacy systems, ensuring accurate demographics, allergies, and medication records.
Billing Specialist
Walgreens Specialty Pharmacy
Waukegan, Illinois
08.2024 - 05.2026
- Processing and submitting pharmacy claims for high cost specialty medications and ensuring billing accuracy
- Managed insurance verifications, benefits investigations, and prior authorization follow-ups to ensure timely processing
- Resolved claim rejections by coordinating with insurance, prescribers, and internal teams, preventing treatment delays
- Reviewing billing reports to optimize reimbursements
- Researching third-party chargebacks in a timely manner
- Assisted patients with high copays by providing foundation options and facilitating application processes
- Serving as a primary point of contact to pharmacists and team for billing issues, minimizing interruptions to help improve workflow efficiency
Team Member
Target
Lake Bluff, Illinois
10.2017 - 08.2024
- Delivered exceptional customer service, contributing to positive shopping experiences.
- Greeted customers upon entering the store to create a welcoming atmosphere.
- Greeted customers upon entering store to create welcoming atmosphere.
- Operated cash registers and handled transactions accurately.
- Collaborated with team members to ensure efficient operations.
- Stocked shelves and organized merchandise displays to enhance product visibility.
- Worked with team members to streamline operations and enhance workflow.
- Worked hard to learn required tasks quickly to maximize performance.
- Followed safety protocols to ensure a secure work environment.
HIV Specialist Technician
Walgreens Specialty Pharmacy
Waukegan, Illinois
- Provided dedicated HIV care as a specialist in a high-volume retail pharmacy, supporting patients on complex antiretroviral therapy regimens.
- Coordinated prior authorizations and benefits investigations with insurance providers and specialty hubs, ensuring uninterrupted access to essential therapies
- Utilized pharmacy management systems to track adherence, refill timing, and medication synchronization for improved patient outcomes
- Collaborated with pharmacists and healthcare providers to resolve prescription issues, dosage clarifications, and therapy changes
- Educated patients on medication access programs, copay assistance, and manufacturer support services to enhance treatment adherence and affordability
- Delivered compassionate, confidential support to diverse patients managing chronic conditions, fostering trust and promoting adherence to treatment plans.
- Maintained accurate documentation and inventory controls for high-cost specialty medications
Senior Certified Pharmacy Technician
Walgreens Specialty Pharmacy
Waukegan, Illinois
- Managed high-cost specialty medications through proper handling, storage, and documentation, ensuring compliance and safety standards
- Maintaining strict compliance with HIPAA, state regulations, and company policies
- Trained and mentored new pharmacy technicians on procedures and compliance standards, enhancing team readiness and patient care quality
- Maintained detailed documentation for regulatory compliance and audit readiness, supporting operational integrity
- Utilized multiple computer systems to manage order tracking, documentation, billing resolution, and workflow coordination
- Applied knowledge of shipping procedures, carrier regulations, and temperature-sensitive packaging requirements to ensure safe and timely medication delivery
- Entered and verified prescription data into pharmacy system, ensuring accuracy of patient profiles, insurance information, and medication details
- Performed patient outreach calls to manage prescription refills, ensure medication adherence, and report adverse drug reactions
Education
Certification/License - Pharmacy Technician Training Program
College of Lake County
Vernon Hills, ILHigh School Diploma -
Waukegan High School
WaukeganSkills
- Pharmacy software systems
- Claim processing
- Billing procedures
- HIPAA compliance
- Data entry proficiency
- Workflow optimization
- Attention to detail
- Time management
- Effective communication
- Relationship building
Certification
Certified Pharmacy Technician (CPhT) - PTCB 2024
Languages
- Spanish
- English
Timeline
Pharmacy Technician III
Actalent Agency- Abbvie Contractor
05.2026 - Current
Billing Specialist
Walgreens Specialty Pharmacy
08.2024 - 05.2026
Team Member
Target
10.2017 - 08.2024
Senior Certified Pharmacy Technician
Walgreens Specialty Pharmacy
HIV Specialist Technician
Walgreens Specialty Pharmacy
Certification/License - Pharmacy Technician Training Program
College of Lake County
High School Diploma -
Waukegan High School