Abigail Wegner
Mequon,WI
Summary
Detail-oriented professional with experience in financial documentation, regulatory compliance, customer relationship management, and sales support. Background in automotive finance with a strong understanding of loan processes and client communication in a fast-paced environment. Seeking to bring strong financial service, administrative, and client support skills to a banking role while relocating to the Tampa Bay area this year.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Assistant Automotive Finance Manager
Fields Land Rover Volvo Waukesha
Waukesha, WI
08.2024 - Current
- Resolve discrepancies in finance documentation while ensuring adherence to state and federal regulations.
- Develop strong partnerships with over 15 lenders to support efficient indirect lending operations.
- Negotiate favorable loan terms to create financing solutions aligning customer needs with dealership goals.
- Serve as finance expert for sales team, advising on compliance and effective deal structuring strategies.
- Manage finance compliance across 30-75 transactions per month within high-pressure dealership settings.
- Collaborate cross-functionally to optimize deal flow, boosting finance penetration and customer experience.
Sales Professional
Sommer's Subaru
Mequon, WI
04.2024 - 08.2024
- Presented company products and services using effective communication techniques.
- Built and nurtured relationships with key customers to secure repeat business.
- Maintained in-depth knowledge of industry trends and competitor offerings.
- Identified opportunities for product upsells and cross-sells during sales interactions.
- Followed up promptly on inquiries from prospects and current clients.
- Adapted to changes in a fast-paced work environment while maintaining productivity.
Receptionist
Fields Land Rover Volvo Waukesha
Waukesha, WI
10.2023 - 04.2024
- Answered incoming calls via multi-line system, directing to appropriate departments efficiently.
- Created a positive first impression as primary contact for all guests.
- Maintained a clean, organized reception area by tidying furniture and stocking refreshments.
- Processed customer payments using cash registers and point-of-sale terminals per company policies.
Cafe Manager
Fiddleheads Coffee Roaster
Mequon, Wisconsin
06.2022 - 12.2023
- Oversaw daily operations of the cafe, ensuring compliance with all health codes and regulations.
- Managed inventory levels to maintain optimal supply availability, supporting uninterrupted cafe operations.
- Delivered positive customer experiences through consistent, friendly service and personalized recommendations, fostering customer loyalty.
- Resolved customer complaints promptly and diplomatically while maintaining high standards of hospitality.
- Communicated with cafe team on key issues and messages, creating a culture that demonstrated company values.
- Provided feedback to assess and recommend talent for development in the store.
Automotive Service Advisor
Silver Lake Auto & Tire Centers
Hartland, Wisconsin
12.2021 - 05.2022
- Delivered exceptional customer service by efficiently addressing inquiries to enhance customer satisfaction.
- Resolved customer complaints promptly and professionally, ensuring adherence to company policies and maintaining customer trust.
- Collaborated with technicians to explain repair needs and services to customers.
- Communicated effectively and professionally with colleagues, supervisors, and customers alike.
- Utilized computer software systems for tracking customer data, ordering parts and creating invoices.
- Processed payments from customers utilizing various methods including cash, credit cards and checks.
- Supported service manager with clerical tasks, including invoice documentation, filing, and organization, to streamline service operations.
Education
BUSINESS MANAGEMENT
Concordia University
Mequon, WISkills
- Regulatory Compliance
- Customer Relationship Management
- Financial Negotiation
- Financial Analysis
- Contract Administration
- Dealer Education & Training
- Organizational Skills
- Written & Verbal Communication
- Cross-Functional Collaboration
- Microsoft Office Suite Dealertrack Elead CRM CDK
Certification
- ServSafe Food Manager
- ADAMM Sales Training
Timeline
Assistant Automotive Finance Manager
Fields Land Rover Volvo Waukesha
08.2024 - Current
Sales Professional
Sommer's Subaru
04.2024 - 08.2024
Receptionist
Fields Land Rover Volvo Waukesha
10.2023 - 04.2024
Cafe Manager
Fiddleheads Coffee Roaster
06.2022 - 12.2023
Automotive Service Advisor
Silver Lake Auto & Tire Centers
12.2021 - 05.2022
BUSINESS MANAGEMENT
Concordia University