Abigale Hastings
Green Bay,WI
Summary
Dynamic and detail-oriented professional with extensive experience at Cash Depot Ltd., excelling in customer service and team training. Proven ability to resolve issues effectively while maintaining quality control standards. Skilled in multitasking and performance improvement, fostering strong relationships to enhance customer satisfaction and drive repeat business.
Overview
8
8
years of professional experience
Work History
Technician Support; Tier 1
Cash Depot Ltd.
Green Bay, WI
05.2024 - Current
- Supervised daily operations to ensure smooth workflow and optimal customer service.
- Trained and mentored new team members on procedures and best practices.
- Managed inventory levels, facilitating timely restocking of supplies and equipment.
- Implemented quality control measures to maintain food safety standards consistently.
- Collaborated with team to enhance efficiency and improve service speed during peak hours.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Monitored cash handling procedures, ensuring accuracy in financial transactions and reporting.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Customer Service Representative
Cash Depot Ltd.
Green Bay, WI
11.2022 - 05.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided accurate information regarding products and services to enhance customer satisfaction.
- Assisted in processing transactions efficiently using point-of-sale systems.
- Maintained up-to-date knowledge of company policies to ensure compliance and consistency.
- Developed strong relationships with customers, fostering loyalty and repeat business.
- Trained new staff on operational procedures and best practices for excellent service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted in sales of machines for Merchants and other high corporations.
- Worked with other departments on scheduling of moving, installing, or removing machines.
- Provided contract services, ensuring information was correct for the customer and working company systems.
Cake Decorator
Walmart
Green Bay, WI
07.2022 - 11.2022
- Decorated cakes using various techniques, including icing, fondant, and piping for visual appeal.
- Collaborated with team members to fulfill customer orders efficiently and accurately.
- Maintained cleanliness and organization of workstations to ensure food safety standards.
- Assisted in inventory management by monitoring supplies and restocking as needed.
- Adapted cake designs based on customer preferences and seasonal trends to enhance sales.
- Trained new employees on decorating techniques and proper equipment usage for skill development.
- Implemented time-saving practices that improved workflow efficiency during peak hours.
- Resolved customer complaints related to cake quality or design promptly to ensure satisfaction.
- Designed specialty cakes for weddings, birthdays, and graduations.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
- Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
- Trained and supervised part-time cake decorators to apply proper decorating techniques in creating edible icing, flowers and figurines.
- Mentored new employees on cake decorating techniques, fostering a positive work environment and promoting skill development.
Shift Manager
Arby's Restaurant
Marinette, WI
06.2018 - 07.2022
- Supervised daily operations to ensure smooth workflow and optimal customer service.
- Trained and mentored new team members on procedures and best practices.
- Managed inventory levels, facilitating timely restocking of supplies and equipment.
- Implemented quality control measures to maintain food safety standards consistently.
- Collaborated with team to enhance efficiency and improve service speed during peak hours.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Monitored cash handling procedures, ensuring accuracy in financial transactions and reporting.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Education
Associate of Science -
University of Wisconsin, Green Bay
Green Bay, WI05.2022
High School Diploma -
Marinette High School
Marinette, WI05.2018
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Written/Verbal communication
- Troubleshooting
- Quality control
- Mechanical Knowledge
- Preventive Maintenance
- Documentation and reporting
- Work Planning and Prioritization
- Customer interaction
- Workload management
- Routine Inspections
- Deadline oriented
- OSHA compliance
- Team Training
- Relationship building
- Safety Equipment
- Product Inspections
- Extensive organizational skills
- Performance improvement
- Issue resolution
- Tech-Savvy
- Document preparation
- Information tracking
- Operation Monitoring
- Issue analysis
- Staff education and training
Timeline
Technician Support; Tier 1
Cash Depot Ltd.
05.2024 - Current
Customer Service Representative
Cash Depot Ltd.
11.2022 - 05.2024
Cake Decorator
Walmart
07.2022 - 11.2022
Shift Manager
Arby's Restaurant
06.2018 - 07.2022
Associate of Science -
University of Wisconsin, Green Bay
High School Diploma -
Marinette High School