Isaiah Muhammad
Information Technology Specialist
Portsmouth,VA
Summary
Reliable employee seeking IT Support position. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work History
Tier 1 Support Technician
Liberty Tax
Portsmouth, VA
11.2021 - Current
- Recorded and maintained relevant notes for each client and work order.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Analyzed error code issues to identify troubleshooting methods needed for quick remediation.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Configured hardware, devices and software to set up work stations for employees.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Compiled and accurately entered data for each customer encounter to record in system.
- Conducted in-depth product and issue resolution research to address customer concerns.
- Patched software and installed new versions to eliminate security problems and protect data.
Bike Assembler
Bikes Make Life Better
Menlo Park, CA
08.2017 - 09.2019
- Serviced, maintained, and repaired bicycles with focus on efficiency, quality, and safety.
- Performed new bike assemblies and proper alignment of wheels to optimize performance.
- Executed entire assembly process by accurately interpreting set-up sheets, work orders, drawings or blueprints.
- Installed, repaired, and replaced equipment or accessories such as handlebars, stands and seats.
- Cleaned and lubricated bicycle parts.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Used Microsoft Word and other software tools to create documents and other communications.
Education
No Degree - Information Technology
Generation IT Support Program
06.2021 - 08.2021
High School Diploma -
The Kalu Akademy & Early Development Center
Macon, GA 02.2006 - 01.2012
Skills
Desktop support
Software diagnosis
Technical issues analysis
Technical Support
Remote IT Implementation
Customer service expert
Critical Thinking
Problem-Solving
Dependable and Responsible
Data Entry
Attention to Detail
Good Telephone Etiquette
Timeline
Tier 1 Support Technician
Liberty Tax
11.2021 - Current
No Degree - Information Technology
Generation IT Support Program
06.2021 - 08.2021
Bike Assembler
Bikes Make Life Better
08.2017 - 09.2019
High School Diploma -
The Kalu Akademy & Early Development Center
02.2006 - 01.2012