Ramya Pulugurtha
Manual QA Engineer
Dublin,OH
Summary
I am very interested in the customer service and Software Tester opportunity , and believe my skills and experience make me a strong candidate.
- Work with development team to create test plans for enhancements and fixes on applications
- Mitigate risks to Business through timely and precise execution of manual/automated test scripts under moderate supervision
- Responsible for specific testing phase (Performance / Automation)
- Produce test results/screenshots & upload to Test Director/Quality Centre
- Develop and execute formal test plans within budget and schedule constraints
- Perform functional and technical test execution activities as per BTS engagement level in the project
- Document software product defects and track it to closure
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Tier 1 Support Technician
BMW
Technical support
SunTrust Bank
- Help resolve software and technical questions for the customer efficiently and effectively
- Gather the required information necessary in order to best handle customer software and technical inquiries
- Manage customer expectations regarding estimated response times for issue resolution
- Extensively research and document customer technical issues
- Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate
- Partner with Technical Support team members on various strategic projects when needed
- Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status
- Run monitoring reports for usage, performance, and/or availability
- Document solutions for knowledge-base and bring new ideas for innovation and automation excellence into the Support team.
Sandwich Artist/Cashier
Hired by Matrix, Inc
Hilliard, OH
09.2021 - 01.2022
- As a Customer Service Advocate you I be responsible for handling all inbound Customer Service calls,
- Technical issue calls ,early stage Collection calls, and initial early stage Lease End calls while providing premium customer service that is both accurate and efficient, leading to high levels of customer satisfaction through active engagement, issue resolution and promotion services and products that enhance the customer’s financing experience
- I will actively promote the use of products and services that will help reduce costs or generate revenue i.e
- Invoice, EasyPay, web site utilization, etc
- Increase customer retention and support BMW Group sales when handling end of lease calls that fall within 120 to 90 days of maturity by promoting active dealer engagement, inspections, and mileage adjustments, as well as adhering to changes with privacy, authority matrix, policies and procedures
- Required to observe regulatory changes in regard to the Fair
- Credit Reporting Act and general compliance regulations.
sandwich artist
Dublin, OH
12.2019 - 09.2021
- Working 15 to 20 hrs per week.
Customer Service Representative
Safelite Auto Glass Repair
Columbus, OH
09.2020 - 02.2021
- I take calls from customers and schedule the Auto Glass repair
- Also responsible for wiper sales.
Customer Service
Macy's
Dublin, OH
12.2019 - 01.2020
- Worked in Macy’s for part time as a sales and customer representatives.
BPO Associate
Wipro
Hyderabad, Telangana
02.2009 - 11.2009
- As a technical support/helpdesk employee, I was monitoring and maintaining the computer systems and networks within an organisation in a technical support role
- If there are any issues or changes required, such as forgotten passwords, viruses or email issues, I will be the first person employees will come to.
Tech Services Associate
IBM
Hyderabad, Telangana
04.2008 - 11.2008
Education
Master's - Computers
Andhra University
07.2005 - 07.2007
Bachelor's - Maths, Electronics and Coputer Science
Andhra University
06.2002 - 06.2005
Skills
Customer Careundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sandwich Artist/Cashier
Hired by Matrix, Inc
09.2021 - 01.2022
Customer Service Representative
Safelite Auto Glass Repair
09.2020 - 02.2021
sandwich artist
12.2019 - 09.2021
Customer Service
Macy's
12.2019 - 01.2020
BPO Associate
Wipro
02.2009 - 11.2009
Tech Services Associate
IBM
04.2008 - 11.2008
Master's - Computers
Andhra University
07.2005 - 07.2007
Bachelor's - Maths, Electronics and Coputer Science
Andhra University
06.2002 - 06.2005
Tier 1 Support Technician
BMW
Technical support
SunTrust Bank
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