Summary
Overview
Work History
Skills
Timeline
Generic

Willard Kreitzer

Paoli,IN

Summary

Talented Shop Foreman with 6 years of management experience. Keeps team members on-task to optimize workflow and meet challenging project deadlines. Experienced in training, coaching and motivating employees.

Overview

17
17
years of professional experience

Work History

Tier 1 Support Technician

Walmart
07.2023 - Current
  • Documented resolutions in a concise manner, contributing to the improvement of the internal knowledge base.
  • Delivered exceptional customer service through active listening and empathetic problem-solving techniques.
  • Managed high-pressure situations calmly, maintaining professionalism while addressing customer concerns effectively.
  • Handled sensitive client data responsibly, adhering to strict privacy policies and maintaining confidentiality at all times.
  • Used ticketing systems to manage and process support actions and requests.

Professional Home Inspector

Self-employeed
07.2017 - 04.2019
  • Adapted to diverse property types and neighborhood demographics, offering tailored inspection services for each unique situation.
  • Provided exceptional customer service by addressing concerns promptly, helping clients make informed decisions about their property investments.
  • Increased the overall health and safety of homes by identifying hidden issues such as mold, radon, or structural damage.
  • Expanded knowledge on local building codes and regulations, ensuring compliance during all inspections.

Shop Foreman

Volkswagen
04.2007 - 01.2017
  • Used hand and power tools, equipment, and instruments accurately.
  • Oversaw maintenance and repair of shop equipment.
  • Trained and coached employees to improve performance and skills.
  • Verified safe and proper operation of wide range of power tools, equipment and instruments.
  • Directed daily operations of team of 8 technicians and shop professionals.
  • Conducted thorough inspections of completed work, ensuring all projects met or exceeded company and client expectations before final delivery.
  • Addressed customer concerns in a timely manner, upholding the company''s reputation for excellent customer service.
  • Supervised all aspects of project completion from initial planning stages through final execution, meeting or exceeding client expectations consistently.

Skills

  • Problem Resolution
  • Ticket management
  • Task Delegation
  • Problem-Solving
  • Customer Service
  • Assigning Work
  • Decision-Making

Timeline

Tier 1 Support Technician

Walmart
07.2023 - Current

Professional Home Inspector

Self-employeed
07.2017 - 04.2019

Shop Foreman

Volkswagen
04.2007 - 01.2017

Similar Profiles

CREATE PROFILE
Willard Kreitzer