Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Trenton Barrett

Odessa,FL

Summary

Motivated technical support professional working as a Tier 1 technician in an MSP environment, with experience working with networking technologies including BGP, firewalls, and L2/L3 switching. CompTIA CySA+, Security+, and Network+ certified. Skilled in troubleshooting, documentation, ticket management, and delivering clear, customer-focused support. Strong foundation in secure configurations, incident triage, and network fundamentals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Tier 1 Support Technician

The Scarlett Group
06.2025 - Current
  • Resolved technical issues for end-users, ensuring timely support and minimal downtime.
  • Assisted in troubleshooting hardware and software problems using ticketing systems.
  • Provided user training on new software applications and system functionalities.
  • Documented technical processes and solutions for future reference and team use.

Shift Leader

Hounds Town Tampa
05.2022 - 06.2025
  • Supervised daily operations to ensure optimal workflow and productivity.
  • Trained and mentored team members on best practices and company policies.
  • Enforced safety protocols, fostering a secure environment for staff and pets.

Education

High School Diploma -

Steinbrenner High School
Lutz, FL

Skills

  • Remote support
  • Problem resolution
  • Ticket management
  • Software installation
  • Network configuration
  • Layer-2/3 protocols
  • IP addressing and subnetting
  • Network security
  • Log analysis

Certification

• CompTIA CySA+ | January 2026
• CompTIA Security+ | December 2025
• CompTIA Network+ | April 2025

Timeline

Tier 1 Support Technician

The Scarlett Group
06.2025 - Current

Shift Leader

Hounds Town Tampa
05.2022 - 06.2025

High School Diploma -

Steinbrenner High School