Bridgette Gembe
Carbondale,IL
Summary
Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
Overview
7
7
years of professional experience
Work History
Tier 1 Support Technician
Mayer Network
Carbondale
02.2023 - 03.2024
- Answer phones and create service ticket requests
- Assist clients with support via phone
- Repair and replace equipment as necessary
- Client tickets - Manage
- Schedule other technicians for appointments
- Install and configure computer hardware, software, systems, networks, printers, and scanners
- Set up accounts for new users
- Experience with M365 and Exchange
- Provide excellent customer service.
- Provided technical support to customers via telephone, email and chat.
- Answered customer inquiries regarding products, services, hardware and software issues and other technical questions.
- Diagnosed computer problems and provided solutions to resolve them.
- Assisted in the setup of new users on company networks by creating accounts with appropriate permissions and privileges.
- Provided remote assistance using remote desktop tools such as TeamViewer or Anydesk.
- Conducted regular backups of critical data files to ensure business continuity.
- Helped users reset passwords when needed.
- Resolved printer-related issues such as driver installation or connection problems.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Maintained positive working relationship with fellow staff and management.
Phlebotomist
Memorial Hospital of Carbondale
Carbondale
10.2021 - 02.2023
- Checked patients into hospital using EPIC software
- Took blood samples as ordered by physician
- Labeled blood specimens
- Stocked and inventoried supplies.
- Performed venipuncture and other blood collection procedures according to established standards.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Monitored inventory levels of supplies used in phlebotomy services.
- Documented patient information into electronic medical records system.
- Assisted in the training of new phlebotomists.
- Responded quickly and effectively to emergency situations.
- Maintained accurate records of collected specimens and test results.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Transported specimens following established protocol for temperature and light.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
Housekeeper
Pine Manor
Carbondale
05.2017 - 01.2020
- Stocked and inventoried supplies
- Cleaned and sanitized guest rooms
- Assisted guests as needed
- Assisted in weddings and events.
- Changed bed linens and towels, tidied up rooms.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Scrubbed kitchen appliances, countertops and fixtures.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Observed proper use of chemicals when cleaning various surfaces.
Education
A.A.S. in Cyber Security/Information -
John A. Logan College
05-2024
Skills
- Knowledge of simple networking
- In-depth knowledge of Windows 10/11
- Expert troubleshooting skills
- Make cables
- Excellent communication skills
- Multi-tasking
- Organized and detail oriented
- Bilingual (Spanish)
- Creative thinker
- Teamwork
- Microsoft Office
- Remote Support
- Password Resets
- Software Updates
- Software Installation
- Technical Support
- Customer Service
- Microsoft Outlook
References
Can provide upon request
Languages
Spanish
Native/ Bilingual
Timeline
Tier 1 Support Technician
Mayer Network
02.2023 - 03.2024
Phlebotomist
Memorial Hospital of Carbondale
10.2021 - 02.2023
Housekeeper
Pine Manor
05.2017 - 01.2020
A.A.S. in Cyber Security/Information -
John A. Logan College
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