Summary
Overview
Work History
Education
Skills
Philanthropy
Timeline
Generic

Leon Downey

7819 NW 113th Way, Parkland,FL

Summary

Skilled information technology practitioner seeking a Cybersecurity Analyst position.


Experienced in Java, Python and cryptography and certified in ethical hacking and information systems security.

Overview

7
7
years of professional experience

Work History

Tier 1 Support Technician

Kinetic Solutions
Coconut Creek, FL
05.2021 - 07.2022
  • Implemented crisis management strategies to resolve substantial client issues related to Kaseya VSA Ransomware Attack in July 2021.
  • Assisted cybersecurity team by conducting ongoing security analyses of client databases.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end users and patiently walked individuals through troubleshooting tasks.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Installed, modified and repaired software and hardware to resolve technical issues.
  • Documented transactions and support interactions in system for future reference and addition to knowledge base.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
  • Performed tests of functionality, security and performance of different workstations and devices.
  • Activated accounts for clients interested in new services.
  • Trained and supported end-users with software, hardware and network standards and processes.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Provided on-call support for critical networking issues related to systems and software.

Crew Member

Chipotle
Tampa, FL
08.2020 - 05.2021
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Worked front counter, drive-thru and other areas.

Soccer Referee

City Of Parkland
Parkland, FL
08.2014 - 08.2019
  • Officiated at hundreds of sporting events, games or competitions to maintain standards of play and verify observed game rules.
  • Addressed rule infractions or complaints by participants to assess any necessary penalties.
  • Maintained discipline, fair play, courtesy, self control and congenial relations with coaches, players and spectators.
  • Verified scoring calculations to declare and announce competition winners.
  • Educated athletes, coaches and fellow officials about game rules and regulations.
  • Conferred with other sporting officials, coaches, players and facility managers to provide information, coordinate activities and discuss problems.

Education

Bachelor of Science - Cybersecurity

The University of Tampa
Tampa, Florida
05.2023

Skills

  • Python Java Cryptography Teamwork
  • Troubleshooting Network/Cyber Issues
  • Support Ticket System Management
  • Help Desk Support
  • Collaborative Team Player
  • Resolving Problems and Incidents
  • Analytical and Methodical
  • Tracking and Documentation

Philanthropy

From March 2013 until present day, active and motivated team leader for charitable organizations: Hope South Florida and SOS Children's Village.

Responsibilities include:

  • Planning and implementing fundraising events for homeless individuals and children in foster care
  • Dealing with planning and logistics
  • On-site support
  • Fundraising events and activities.


Timeline

Tier 1 Support Technician

Kinetic Solutions
05.2021 - 07.2022

Crew Member

Chipotle
08.2020 - 05.2021

Soccer Referee

City Of Parkland
08.2014 - 08.2019

Bachelor of Science - Cybersecurity

The University of Tampa

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Leon Downey