Kalob Green
Cybersecurity Specialist
Findlay,OH
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Tier 1 Support Technician
White Cup
Findlay, OH
7 2022 - Current
- Monitor incoming tickets from email, phone, and website submissions to triage and assign as necessary
- Manage personal queue of tickets, focusing on providing excellent customer service and communication.
- Work with customers to remotely troubleshoot issues
- Capture steps taken to recreate issue, review logs, and escalate to Tier 2 support when needed.
- Document user-facing how-tos, FAQs, and other self-service materials for customers.
- Improved customer satisfaction by providing timely and efficient technical support for software and hardware issues
- Participated in regular training sessions to stay current with industry trends, improving skills and expanding areas of expertise
Service Advisor
Love's Travel Stops & Country Stores Inc.
North Baltimore, OH
06.2021 - 07.2022
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Reduced wait times with efficient coordination of service tasks among technicians
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout entire service process
Production Team Member
Kalmbach Feeds
Upper Sandusky, OH
06.2019 - 06.2021
- Supported cross-functional teams in development and implementation of new production processes.
- Achieved timely production targets by effectively managing time and resources within team.
- Optimized workflow by organizing workstations for increased productivity and reduced downtime.
- Worked closely with supervisors to address concerns regarding product quality or machine performance issues, proactively seeking solutions.
- Produced 500+ tons of animal feed each day.
Assembly Line Production Worker
Whirlpool Of Findlay
Findlay, OH
08.2017 - 04.2019
- Achieved consistent results in product quality while maintaining fast-paced work environment on assembly line.
- Streamlined assembly processes by identifying bottlenecks and suggesting improvements to management.
- Reduced errors in assembled products by maintaining keen attention to detail and following instructions closely.
- Troubleshot issues with machinery or components promptly, preventing delays in overall production process.
- Maintained clean and organized workstation, ensuring optimal productivity and safety for all workers
Warehouse Team Member
Lowe's Companies Inc
Findlay, OH
10.2016 - 08.2017
- Enhanced team productivity by coordinating daily tasks, streamlining processes, and providing clear communication.
- Operated various types of equipment proficiently while adhering to safety guidelines at all times.
- Improved warehouse efficiency by optimizing storage layouts and implementing inventory management systems.
- Participated in regular warehouse meetings and trainings to stay updated on company policies, industry trends, and best practices.
- Safeguarded inventory accuracy with meticulous record keeping, routine cycle counts, and prompt resolution of discrepancies
Injection Molding Machine Operator
TH Plastics Inc.
Bowling Green, OH
06.2015 - 07.2016
- Conducted root cause analysis for recurring defects, implementing corrective actions to minimize future occurrences.
- Supported continuous improvement initiatives through active participation in Kaizen events focused on reducing waste within injection molding process.
- Improved product quality by implementing thorough inspection processes and identifying defects in injection-molded parts.
- Reduced machine downtime with regular maintenance checks and prompt troubleshooting of issues.
Blow Mold Operator
Toledo Molding & Die Inc.
Bowling Green, OH
03.2014 - 07.2015
- Assisted in training new employees on blow molding operations, ensuring smooth integration into team.
- Supported continuous improvement efforts within facility through active participation in lean manufacturing projects.
- Participated in cross-functional meetings aimed at enhancing communication, collaboration, and continuous improvement among team members.
- Conducted preventative maintenance checks on equipment regularly to prevent potential malfunctions or safety hazards.
- Collaborated with team members to streamline workflow processes, optimizing overall efficiency in workplace
- Coordinated closely with Quality Control teams to address any concerns or discrepancies related to product specifications or performance standards
Education
Bachelor of Science - Cybersecurity
Full Sail University
Winter Park, FL 03.2021 - 11.2023
Associate of Science - Information Technology
Full Sail University
Winter Park, FL 03.2021 - 08.2022
Skills
Python
Leadership
Virtualization & Cloud Security Strategy
Risk & Vulnerability Management
PCI Segmentation
JIRA
Risk/Vulnerability Analysis & Assessments
Incident Response
Communication
ISO/IEC
Teamwork
Compliance Frameworks
Windows/Linux CentOS
Troubleshoot
AWS Cloud
Information Security Policy
NIST
SQL
OWASP
DNS
SMTP
Zendesk
Ansible
Project Experience
- Conducted comprehensive analysis and delivered detailed presentations to upper management on compliance and security controls required for a local eyecare provider, leveraging knowledge of PCI DSS, the NIST Privacy Framework, and the seven domains of IT.
- Produced comprehensive documentation on data backup, data retention, IAM, password, patch management, SDLC, security maturity, PCI DSS compliance policies, and a security plan for a growing ecommerce organization, utilizing the NIST 800-53 framework.
- Performed authenticated and unauthenticated vulnerability scans using Nessus on exposed machines and conducted simulated penetration testing scenarios using Metasploit.
- Established a new system and structure for a migrating law firm by creating a network topology, evaluating pricing and quality of assets, configuring initial network setup and access management, documenting procedures for IT staff, and delivering presentations to upper management throughout the process.
Timeline
Service Advisor
Love's Travel Stops & Country Stores Inc.
06.2021 - 07.2022
Bachelor of Science - Cybersecurity
Full Sail University
03.2021 - 11.2023
Associate of Science - Information Technology
Full Sail University
03.2021 - 08.2022
Production Team Member
Kalmbach Feeds
06.2019 - 06.2021
Assembly Line Production Worker
Whirlpool Of Findlay
08.2017 - 04.2019
Warehouse Team Member
Lowe's Companies Inc
10.2016 - 08.2017
Injection Molding Machine Operator
TH Plastics Inc.
06.2015 - 07.2016
Blow Mold Operator
Toledo Molding & Die Inc.
03.2014 - 07.2015
Tier 1 Support Technician
White Cup
7 2022 - Current