Breckin Heiser
Omaha,NE
Summary
Experienced with diagnosing and resolving technical problems in diverse environments. Utilizes expertise in system maintenance and user support to ensure optimal functionality and minimal downtime. Track record of implementing efficient solutions and enhancing user experience through effective communication and technical skills.
Overview
4
4
years of professional experience
Work History
Tier 1 Support Technician
Transwood Carriers Inc.
02.2024 - Current
- Developed comprehensive documentation for IT processes, procedures, and best practices to facilitate knowledge sharing among team members.
- Developed customized reports utilizing data analysis tools aiding management in decision-making processes.
- Reduced downtime by proactively identifying potential system issues and implementing preventative measures.
- Evaluated emerging technologies for relevance to organizational needs, making informed recommendations for adoption when appropriate.
- Improved system performance by implementing and maintaining software updates and patches.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Created user accounts and assigned permissions.
- Researched and identified solutions to technical problems.
- Configured and tested new software and hardware.
- Installed, configured and maintained computer systems and network connections.
Field Technician
Advanced Power Solutions
05.2023 - 02.2024
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Collaborated with other field technicians to resolve complex technical issues.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Assisted in training new hires on company protocol, increasing overall productivity within the department.
- Calibrated new and existing equipment for optimal performance.
Direct Support Professional
Prime Home DDS
03.2021 - 05.2023
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
- Developed and implemented individualized care plans to meet individual needs of each client.
Education
High School Diploma -
North Bend Central
North Bend, NE05-2020
Skills
- Remote support
- Problem resolution
- Ticket management
- Software installation
- Hardware diagnostics
- Network connectivity
- Mobile device support
- System updates
- Software updates
- Operating systems
- Data entry
- Analytical thinking
Timeline
Tier 1 Support Technician
Transwood Carriers Inc.
02.2024 - Current
Field Technician
Advanced Power Solutions
05.2023 - 02.2024
Direct Support Professional
Prime Home DDS
03.2021 - 05.2023
High School Diploma -
North Bend Central
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