Abigale Laitinen
Milwaukee,WI
Summary
Reliable caregiver, enthusiastically hoping to pursue a career in the medical field with plans to attend nursing school. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
3
3
years of professional experience
Work History
Customer Service Representative Team Lead
Pick N Save
02.2024 - Current
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
- Monitored team metrics, identifying opportunities for improvement and implementing targeted coaching plans.
- Fostered a positive work environment that encouraged collaboration and teamwork among employees.
- Supervised large teams with guidance, support and direction for high-quality customer care.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Receptionist
Lanai Beach Tan
06.2021 - 07.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
CNA Caregiver
New Perspective Senior Living
07.2021 - 12.2021
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Education
High School Diploma -
Mukwonago High School
Mukwonago, WI06.2023
Skills
- Team Management
- Call center experience
- Relationship Building
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Vital signs monitoring
- Compassion and Empathy
- Bathing Assistance
- Basic Life Support
- Time Management
- Attention to Detail
- Active Listening
- Team Leadership
- Patient Care
Timeline
Customer Service Representative Team Lead
Pick N Save
02.2024 - Current
CNA Caregiver
New Perspective Senior Living
07.2021 - 12.2021
Receptionist
Lanai Beach Tan
06.2021 - 07.2024
High School Diploma -
Mukwonago High School
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