Abigale Smuda
Charlotte,NC
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. While being proactive, hardworking, and focused on continuous operational improvement. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
3
3
years of professional experience
Work History
Stylist/Assistant Manager
KK Bloom Boutique
Charlotte, NC
03.2022 - Current
- Create visually appealing displays, photoshoots and outfits
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Receive and process cash, credit card and check payments
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Provide great customer service while maintaining the floor, fitting rooms and register.
- Handle customer complaints while following on the company's procedures and policies
- Multitask while maintaining the store and assisting multiple customers at a single time in the fast changing and high pressured environment of a retail store
- Staying detail orientated while organizing and maintaining a clean environment.
- Pull items off the floor, organize and package online orders in a timely manor.
- Add new inventory into the computer system, then tag the items and merchandise them onto the floor.
- Stock and replenish the merchandise onto the floor.
- Provide a complete shopping experience for all customers.
- Draft daily sales and inventory reports for the upper management.
Kennel Assistant
Camp Bark
Waxhaw, NC
11.2020 - 02.2022
- Administered care for animals and reported signs of illness, disease and injury to higher level management.
- Protected animals from care errors by maintaining clear and secure tags.
- Knowledge of animal behavior between a variety of dog breeds and other animals.
- Regulate and organize a feeding schedule for multiple dogs, at the most one hundred dogs, and preparing/ organizing the different meals for each individual dog.
- Receive and process cash, credit card and check payments.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets along with providing the basic grooming needs.
- Monitored kennels for toy safety and removed choking hazards.
- Completed daily cleaning of kennels, cages and public areas using disease control protocol to provide sterile environment.
- Recorded information such as feeding schedules, appearance, behavior of boarded or hospitalized patients to monitor stay.
Cashier/Sales Associate
Chili’s Bar and Grill
Lancaster, SC
04.2019 - 02.2020
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Connected with customers to support positive transaction experiences and address service concerns.
- Delivered consistently accurate orders, special requests and menu alterations.
- Verified accuracy of online order pickups, reducing dissatisfied service metrics and supporting return patronage.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Helped customers complete purchases, locate items and join reward programs.
- Assisted customers by answering questions and fulfilling requests.
- Answered questions about store policies and addressed customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Moved heavy boxes and full merchandise bins up to 50 pounds in weight by maintaining physical strengths and stamina.
Sales Associate
Cracker Barrel
Rock Hill, SC
12.2017 - 10.2018
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Achieved perfect attendance and on-time record.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Prepared large cash deposits with zero discrepancies.
- Developed, marketed and sold full range of products and support services.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
Education
Biology Major With A Focus in Animal Behavior
Queens University of Charlotte
05.2024
Skills
- Shift Coverage
- Managing Multiple Priorities
- Managing Operations and Efficiency
- Transaction Monitoring
- Directing Team Members
- Sales Monitoring
- Cash Handling
- Retail Knowledge
- Cash Register
- Customer Service
- Inventory
- Communication skills
- Host/Hostess
- Restaurant Experience
Affiliations
Beta Iota chapter of Alpha Delta Pi
- Vice President of Membership Experience 2021-2022
- Director of Philanthropy 2020-2021
Timeline
Stylist/Assistant Manager
KK Bloom Boutique
03.2022 - Current
Kennel Assistant
Camp Bark
11.2020 - 02.2022
Cashier/Sales Associate
Chili’s Bar and Grill
04.2019 - 02.2020
Sales Associate
Cracker Barrel
12.2017 - 10.2018
Biology Major With A Focus in Animal Behavior
Queens University of Charlotte
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