Demeco Archangel
Charlotte,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Manager in Training
Hibbett Sports
Charlotte, NC
01.2025 - Current
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Fostered a collaborative work environment by encouraging open communication among team members and promoting teamwork initiatives.
- Reduced employee turnover rates with comprehensive onboarding programs and ongoing professional development opportunities.
- Coordinated staffing schedules to ensure optimal coverage during peak hours without sacrificing employee satisfaction or work-life balance considerations.
Concierge Supervisor
Queen City Elite
Charlotte, NC
08.2021 - 03.2024
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Maintained high level of professionalism and discretion when dealing with guests.
- Responded to guest inquiries to maximize guest satisfaction.
- Greeted guests upon arrival by providing warm welcome.
- Maintained accurate and up-to-date records of guest information.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Mover/Packer
TWO MEN AND A TRUCK
Smyrna, GA
03.2020 - 08.2021
- Completed daily orders with expert picking and packing of shipments.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Trained new employees on proper packing and labeling techniques and to apply best practices.
- Placed items into bags, boxes or other containers.
- Inspected items for defects and damage.
- Loaded items onto conveyor belts and pallets.
- Loaded and unloaded items from production line.
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to 60 lbs.
Warehouse Associate
Fedex Ground
Union City, GA
05.2018 - 03.2020
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Handled daily customer service aspects and maintained positive relationships with external customers and freight partners.
Overnight Stocker
Food Lion
Cary, NC
08.2018 - 04.2019
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Maintained neat, organized stockroom free of hazards.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
Cashier
Wendy's Restaurant
Cary, NC
04.2018 - 12.2018
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Green Hope High School
Cary, NC 05.2001 -
Skills
Marketing
Computer skills
Positive attitude
Negotiation
Strategic planning
Customer relations
Business development
Innovation skills
Technical skills
Staff leadership
Lifting and Sorting
Route Deliveries
Order Picking and Processing
Assembly and Production
Customer Service
Administrative Support
Quality Assurance
Marketing
Skills
- Materials Handling and Transport
- Leadership and Team Building
- Inventory Organization
- Loading and Unloading
Timeline
Manager in Training
Hibbett Sports
01.2025 - Current
Concierge Supervisor
Queen City Elite
08.2021 - 03.2024
Mover/Packer
TWO MEN AND A TRUCK
03.2020 - 08.2021
Overnight Stocker
Food Lion
08.2018 - 04.2019
Warehouse Associate
Fedex Ground
05.2018 - 03.2020
Cashier
Wendy's Restaurant
04.2018 - 12.2018
High School Diploma -
Green Hope High School
05.2001 -
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