Abigayle Carter
Saint Cloud,FL
Summary
Health Science major with a concentration in Biological Sciences and Social/Behavioral Health, and a minor in Public Health, graduating in May 2025. Possess a strong foundation in health promotion, disease prevention, and human behavior, with a keen interest in improving individual and community health outcomes. Experienced in customer service with proven skills in communication, problem-solving, and teamwork. Eager to apply academic knowledge and interpersonal strengths in a dynamic, health-related role that supports patient care, public health initiatives, or healthcare operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Baggage Service Agent
MCO Airport (Bags INC. / American Airlines)
Orlando, FL
04.2024 - Current
- Assists passengers with lost, delayed, and damaged baggage claims, providing excellent customer service and ensuring timely resolutions.
- Coordinates with airline representatives and baggage handlers to track and expedite luggage delivery, minimizing passenger inconvenience.
- Maintains accurate records of baggage issues and resolutions using airline systems, ensuring efficient documentation and follow-up.
Shift Lead
Papa John's
11.2021 - 08.2023
- Led and supervised team members to ensure efficient operations and customer satisfaction while assisting with managerial duties.
- Trained new employees and supported staff development to enhance team performance.
- Managed cash handling, inventory, and daily store operations to maintain efficiency and accuracy.
Education
Bachelor of Science - Health Sciences, Public Health
University of South Florida
05.2025
Associate of Arts - General Studies
Valencia College
05.2023
High School Diploma -
Harmony High School
05.2023
Skills
- Collaboration
- Knowledge in medical terminology
- Strong computer literacy and quick adaptability to new systems
- Experienced in using specialized software platforms (eg, NetTracer, Sabre, QUIK)
- Customer service expertise
- Communication
- Problem-solving and issue resolution
Achievements
- Valencia College: President's List 2020-2021, Dean's List 2022-2023
- University of South Florida: Dean's List all semesters
Activities
- Member - USF Women's Club Flag Football and Disney Club
- Research Participant - Undergraduate Research Society (Student-Led Research Group)
Certification
CPR Certified
First Aid Certified
Florida DCF Child Care Facility Training (40-hour)
References
- Sharon Zambrino - Supervisor - (321)-318-3080
- Adlyn Tait-Gibisser - Supervisor - (321)-437-8382
- Evelyn Rodriguez - Supervisor - (609)-756-8216
Timeline
Baggage Service Agent
MCO Airport (Bags INC. / American Airlines)
04.2024 - Current
Shift Lead
Papa John's
11.2021 - 08.2023
Bachelor of Science - Health Sciences, Public Health
University of South Florida
Associate of Arts - General Studies
Valencia College
High School Diploma -
Harmony High School