Abigayle Vest
Atco,NJ
Summary
Friendly guest service professional bringing several years of exceptional hospitality experience. Pursuing a Guest Services Agent opportunity in which to utilize exceptional hospitality industry experience and knowledge. Industrious Guest Services Agent skilled in resolving guest complaints utilizing tact, diplomacy and critical thinking. Driven to foster satisfaction and superior service through dedication to exceeding guest expectations. Detail-oriented customer service professional offering a proven history of transforming obstacles into guest satisfaction and loyalty. Aiming to utilize several years of guest service experience to bring immediate value to the team. Tech-savvy hospitality professional accomplished in running properties with latest strategies and successful approaches for reaching customers. Record of keeping property full and operating profitably. Seeks out opportunities to enhance business profile and build long-term customer loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hospitality Manager
Chick Fil A West Berlin
West Berlin, NJ
12.2021 - Current
- I promote hospitable language and promote positivity throughout the restaurant. I at times plan events, deal with guest complains, run a shift, handle and count money. I lead teams during the day and promote new items that are seasonal or require more attention.
- Trained new employees on proper hospitality protocols according to company guidelines.
- Monitored sales performance against budget objectives and took appropriate action when necessary.
- Analyzed data to identify trends in customer satisfaction ratings and addressed any issues accordingly.
- Ensured compliance with safety regulations and health codes by conducting routine inspections of facility areas.
- Provided guidance and support to employees regarding hospitality industry best practices and standards.
Team Member
Diggerlandusa
West Berlin , NJ
06.2021 - 12.2021
- Resolved customer issues promptly in a professional manner.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Maintained a clean and organized work area throughout shift.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Collaborated with team members to maximize productivity and efficiency.
- Operated cash registers to process payments from customers.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Answered phone calls regarding inquiries about products or services.
- Greeted customers upon entering the store with friendly demeanor.
Education
High School Diploma -
Camden County Technical School
Blackwood06-2022
Some College (No Degree) - Exercise Health And Science
Camden County College
Blackwood, NJSkills
- Guest Relations Management
- Concierge services
- Meeting planning
- Revenue management
- Marketing and Promotions
- Staff Training and Development
- Health and safety compliance
- Labor cost control
Affiliations
- I often go to the gym and watch my diet and influence others to follow a health(ier) lifestyle!
Certification
- I am CPR and First aid certified
Timeline
Hospitality Manager
Chick Fil A West Berlin
12.2021 - Current
Team Member
Diggerlandusa
06.2021 - 12.2021
High School Diploma -
Camden County Technical School
Some College (No Degree) - Exercise Health And Science
Camden County College
- I am CPR and First aid certified
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