Abigayle Wood
Coupeville
Summary
Adept at boat handling and fostering team collaboration, I significantly enhanced marina safety and customer satisfaction at Port of Coupeville. My proactive approach in streamlining processes and mentoring new staff showcases my ability to lead and innovate, ensuring efficient operations and a positive, engaging environment for both patrons and colleagues.
Reliable and upbeat, well-suited for roles requiring strong interpersonal skills and hands-on approach. Understands intricacies of marina maintenance and boat handling, including basic repairs and customer service. Aims to contribute to efficient and well-maintained marina environment. Developed coordination, problem-solving, and customer service abilities in marine environment. Seeking to transition to new field where these skills are valued and can be expanded. Committed to bringing hands-on approach and strong work ethic to different industry.
Reliable professional with experience in providing superior customer service and maintenance. Proficient in diagnosing and rectifying mechanical issues, performing preventative maintenance and repairs and adhering to safety protocols.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Marina Dock Hand
Port of Coupeville
03.2024 - Current
- Provided prompt response to emergencies, ensuring the safety of all marina patrons.
- Performed minor repairs on docks, walkways, lighting fixtures, and other infrastructure elements as needed.
- Increased customer satisfaction by providing friendly assistance with docking, fueling, and other marine services.
- Provided backup support for office administrative duties such as answering phone calls or processing payments during peak hours.
- Utilized marine radio systems to communicate with vessels entering or exiting the marina effectively.
- Supported marina maintenance tasks for a clean and well-organized environment.
- Maintained accurate records of dock usage, reservations, and billing information.
- Streamlined vessel check-in and check-out processes to improve customer experiences.
- With intuitive problem-solving skills helped resolve customer issues swiftly while maintaining a positive attitude throughout interactions.
- Facilitated effective communication between boat owners, staff, and management for smooth daily operations.
- Conducted regular inventory checks of supplies and equipment for efficient marina operations.
- Maintained strong working relationships with colleagues and supervisors, contributing to a positive and collaborative work environment.
- Managed mooring assignments to optimize space utilization while accommodating specific boat owner requests when possible.
- Enhanced marina safety by regularly inspecting docks, equipment, and boating facilities.
- Actively monitored weather conditions to provide timely updates and guidance to boat owners during inclement weather events.
- Educated customers on local boating regulations and guidelines for safe navigation within the harbor area.
- Assisted in coordinating special events at the marina to foster community engagement.
- Collaborated with marina management on implementing new policies or procedures for continuous improvement efforts.
- Trained and mentored new employees on company procedures and safety protocols.
- Followed safety protocols while working, avoiding accidents and injuries.
- Removed safety hazards, soiled items, and trash from customer areas.
- Checked tools and equipment to prevent accidents and injuries.
- Explained repair and maintenance procedures to customers for full comprehension.
- Participated in staff training programs designed to enhance knowledge about current industry trends or best practices within the profession.
- Ensured adherence to environmental regulations by properly disposing of waste materials and promoting eco-friendly practices among boaters.
House Manager Aide
Private Residence
05.2023 - Current
- Provided exceptional service to visiting guests by anticipating their needs and ensuring a comfortable stay in the family''s home.
- Contributed to a positive atmosphere within the home by demonstrating strong interpersonal skills when interacting with family members and other staff personnel.
- Oversaw maintenance and repairs to ensure a safe and comfortable living environment for the family.
- Maintained confidentiality of sensitive information related to the family''s affairs and personal lives.
- Trained new staff members on house management protocols, fostering a harmonious working environment.
- Oversaw the care, training, and well-being of family pets, coordinating with veterinarians and pet sitters as necessary.
- Ensured healthful meals were provided regularly by coordinating with private chefs or preparing dishes as necessary.
- Improved inventory management by developing an efficient system for tracking household supplies, reducing excess spending on duplicate items.
- Enhanced household efficiency by implementing effective organization systems for daily tasks and schedules.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Washed and put away kitchen dishes, utensils and glassware.
- Sorted, laundered and put away various laundry items.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Returned emptied garbage receptacles to proper locations.
- Polished fixtures to achieve professional shine and appearance.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
Education
Associate of Arts - Biology
Skagit Valley College
Mount Vernon, WA06-2025
Skills
- Boat handling
- Heavy lifting
- Environmental awareness
- Fueling operations
- Dock maintenance
- Boat launching
- Marina safety
- Salesmanship
- Docking assistance
- Multitasking Abilities
- Team collaboration
- Organizational skills
Accomplishments
- Achieved completion of deck by moving and painting all 7 tables with accuracy and efficiency.
- Documented and resolved weather wear which led to better being more proactive with dock safety.
- Collaborated with team of 13 in the development of the Envelope Project.
Certification
- Alternative Fuels Technician Certification – Various state departments or professional associations specific to alternative fuels technology.
- Spill Prevention, Control, and Countermeasure (SPCC) Training Certificate – Environmental Protection Agency or authorized training providers.
- CPR/AED for the Professional Rescuer and Healthcare Provider - American Red Cross or American Heart Association.
- Hazardous Materials (HazMat) Endorsement - Washington Department of Motor Vehicles.
- Washington Driver's License
Timeline
Marina Dock Hand
Port of Coupeville
03.2024 - Current
House Manager Aide
Private Residence
05.2023 - Current
Associate of Arts - Biology
Skagit Valley College
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