Heidi Roberts
Coupeville
Summary
Dynamic leader with a proven track record at Coupeville Boys & Girls Club, excelling in operations management and staff development. Cultivated high-performing teams and enhanced customer satisfaction through effective problem-solving and communication. Achieved departmental goals by implementing strategic plans, fostering a collaborative culture, and reducing staff turnover through mentorship and support.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Unit Director Coupeville Boys & Girls Club
Marci Volmer
06.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Reduced staff turnover rates by fostering a supportive work environment and providing professional development opportunities.
- Streamlined unit operations for increased efficiency through effective delegation and task prioritization.
Lead Preschool Teacher
Cornella DePalma
04.2015 - 05.2019
- Assisted and supervised [Number] children through entire school day.
- Established strong relationships with parents through regular communication regarding their child''s progress, fostering increased parental involvement in the educational process.
- Conducted regular parent-teacher conferences to discuss student progress and areas of improvement, encouraging a collaborative approach to education.
- Incorporated play-based learning opportunities into daily routines, allowing students to explore new concepts while developing critical thinking skills through hands-on experiences.
Asst Manager Grocery Store
Mike Pierson
06.2010 - 04.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Preschool Teacher Leader
Skagit Valley College: Whidbey Island Campus Eceap
02.2008 - 06.2010
- Enhanced student engagement by incorporating interactive activities and hands-on learning experiences.
- Managed classroom behavior effectively, fostering a positive learning environment for all students.
- Organized successful parent-teacher conferences, maintaining open lines of communication regarding student performance and expectations for continued success.
- Coordinated special events or programs for the preschool community, strengthening bonds between students, families, and staff members.
Education
Associate of Applied Science - Early Childhood Care And Education
Skagit Valley College
Mount Vernon, WA09-2022
Associate of Science - Early Childhood Education
Skagit Valley College
Mount Vernon, WA01-2021
GED -
Skagit Valley Collage
Oak Harbor, WA06-2007
Skills
- Operations management
- CRM management
- Staff development
- Network administration
- Human resources
- Behavioral management
- Staff training
- Staff scheduling
- Assignment delegation
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Reliability
- Excellent communication
- Team leadership
- Decision-making
- Relationship building
- Hiring and training
- Staff management
Certification
Cpr
food handlers
Drivers license
Stars Number
20 certificate in trauma informed Care
Merritt approved and up to date
Timeline
Unit Director Coupeville Boys & Girls Club
Marci Volmer
06.2019 - Current
Lead Preschool Teacher
Cornella DePalma
04.2015 - 05.2019
Asst Manager Grocery Store
Mike Pierson
06.2010 - 04.2015
Preschool Teacher Leader
Skagit Valley College: Whidbey Island Campus Eceap
02.2008 - 06.2010
Associate of Applied Science - Early Childhood Care And Education
Skagit Valley College
Associate of Science - Early Childhood Education
Skagit Valley College
GED -
Skagit Valley Collage
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