Abiha Ali
Latham
Summary
Dedicated barista with exceptional customer service skills, adept at creating personalized beverage experiences and fostering positive interactions. Committed to enhancing customer satisfaction through efficient service and attention to detail.
Personable and reliable candidate with passion for delivering exceptional customer service and positive, upbeat attitude. Well-versed in coffee brewing techniques and committed to mastering latte art, espresso extraction, and customer satisfaction. Dedicated to creating welcoming atmosphere and ensuring memorable experience for every patron.
Overview
2
2
years of professional experience
Work History
Barista
Starbucks
Clifton Park, NY
08.2025 - Current
- Prepared high-quality beverages according to standardized recipes and customer preferences.
- Operated espresso machines and coffee grinders to ensure optimal functionality and beverage quality.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
- Provided exceptional customer service by engaging with customers and addressing their needs promptly.
- Assisted in training new baristas on beverage preparation techniques and operational procedures.
- Collaborated with team members to enhance workflow efficiency during peak hours of service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Associate
Walmart
Clifton Park, NY
02.2024 - 08.2025
- Assisted in training new associates on operational procedures and customer service standards.
- Resolved customer issues promptly, ensuring a positive shopping experience for all patrons.
- Curated personalized shopping lists based on customer preferences and budgets.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
Dasher
DoorDash
Latham, NY
03.2025 - 03.2025
- Delivered food orders efficiently, ensuring timely arrival and customer satisfaction.
- Navigated routes using GPS technology to optimize delivery times and minimize delays.
- Communicated effectively with customers regarding order status and any potential issues.
- Maintained high standards of service quality while managing multiple deliveries per shift.
- Utilized DoorDash app features for tracking deliveries and managing order changes seamlessly.
- Resolved customer inquiries and complaints promptly, enhancing overall service experience.
- Improved customer satisfaction by providing timely and accurate deliveries.
- Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
- Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
- Enhanced communication with customers through proactive updates on order status.
- Maintained excellent ratings by consistently delivering orders in a professional manner.
- Ensured order accuracy, double-checking items before leaving the pickup location.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Adhered strictly to food safety guidelines when handling and transporting orders for utmost quality assurance.
- Strengthened relationships with restaurant partners by demonstrating respect and professionalism during pickups.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
Education
High School Diploma -
Shaker High School
Latham, NY06.2025
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Adaptive and creative
- Order taking
- Cash register operation
- Espresso machine operation
- Safe food handling
- Beverage preparation
- Excellent memory
- Drink customization
- FLUENT IN [LANGUAGE]
associate of the month
When I worked at Walmart, I recieved an associte of the Month award in January 2025 for my amazing performance, being a team player, and helping out every department where they needed help. My managers and team leads were also very happy with my fast learning skills and ability to adapt to the enviornment really fast.
Languages
Spanish
Elementary
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
English
Full Professional
Urdu
Native or Bilingual
Timeline
Barista
Starbucks
08.2025 - Current
Dasher
DoorDash
03.2025 - 03.2025
Associate
Walmart
02.2024 - 08.2025
High School Diploma -
Shaker High School