Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Activities
Timeline
Generic

Abla Oussous

Orlando

Summary

Dynamic professional with extensive experience in laboratory analysis and customer service, notably at Disneyworld. Proven expertise in gas chromatography and quality control, complemented by strong interpersonal skills. Successfully trained new staff, enhancing operational efficiency and guest satisfaction. Committed to delivering exceptional results in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Front of House Employee

Disneyworld
Orlando
12.2021 - Current
  • Greeted guests warmly to create a welcoming atmosphere.
  • Assisted guests with inquiries and provided accurate information.
  • Maintain organized cash register area for smooth operations.
  • Collaborate with team members to ensure excellent customer experiences.
  • Handle cash, credit, and digital payments securely and responsibly.
  • Train new cashiers on procedures and best practices for efficiency.

Chemistry Teacher

Ministery Of Education
Marrakesh
11.2020 - 11.2021
  • Developed lesson plans to teach chemistry concepts effectively.
  • Engaged students through hands-on laboratory experiments and demonstrations.
  • Assessed student progress through quizzes, tests, and practical evaluations.
  • Managed classroom behavior to create a positive learning environment.
  • Provided individualized support to students needing additional assistance in chemistry.
  • Integrated technology into lessons using multimedia tools for enhanced learning experiences.
  • Encouraged participation from all students in class discussions related to chemistry topics.

Chemistry Lab Assistant

Ste Marrakech Agro-Export
Marrakesh
05.2019 - 05.2020
  • Determined the acidity index of olive oil.
  • Performed gas chromatography to analyze waxes and fatty acids.
  • Conducted experiments following established protocols and safety guidelines.
  • Analyzed test results using laboratory software and data management systems.
  • Prepared samples and reagents for various laboratory procedures and tests.
  • Maintained laboratory equipment ensuring proper functionality and cleanliness.
  • Prepared written reports summarizing findings from laboratory analyses.
  • Utilized various computer software applications such as Microsoft Office Suite to generate data reports from laboratory information systems.
  • Promoted improved accuracy in laboratory testing review and reporting by leading efforts to present data.

Water Chemistry Trainee

Regional Laboratory of Epidemiological Diagnosis and Environmental Health
marrakesh
02.2019 - 05.2019
  • Conducted a chemical analysis of drinking water, including oxidizability tests, hardness, and nitrate levels.
  • Collaborated with senior technicians to improve workflow efficiency.
  • Participated in team meetings to discuss project updates and challenges.
  • Tested various components after completion of repairs to ensure optimal operation.

Chemistry Trainee

Laboratory of Applied Chemistry, Semlalia Faculty of Science
marrakesh
03.2018 - 07.2018
  • Worked on the valorization of hydroxide sludge as a depollutant for olive mill wastewater.
  • Resolved complex chemical problems by applying advanced knowledge and skills.
  • Applied scientific principles to identify and resolve chemical issues efficiently.

Food Chemistry

National Office for Food Safety
marrakesh
02.2016 - 03.2018
  • Evaluated acidity, saponification, and peroxide indices of oils to ensure compliance with industry standards.
  • Conducted chemical analysis of poultry and industrial water to ensure safety and compliance.
  • Prepared chemical solutions following standard operating procedures and safety guidelines.

Intern – Secretariat and Reception- training

National Office for Food Safety
Marrakesh
06.2015 - 08.2015
  • Drafted comprehensive analysis reports to support informed decision-making processes.
  • Registered and cataloged lab samples from clients, ensuring accurate tracking and processing.

Education

MSc - Materials Chemistry

Cadi Ayyad University
Marrakesh
07.2018

BSc - Materials Chemistry

Cadi Ayyad University
Marrakesh
06.2016

Scientific Baccalaureate - Physics-Chemistry

Hassan Bnou Tabit High School
Marrakesh
06.2012

Skills

Laboratory analytical skills

  • Gas chromatography
  • Sample preparation
  • Quality control
  • Problem solving
  • Chromatography
  • UV spectroscopy
  • Extraction
  • Water quality analysis
  • Titration

Quality and process improvement tools

  • Ishikawa (fishbone diagram for root cause analysis)
  • Pareto (Pareto chart for prioritization)
  • 5M (man, machine, material, method, measurement)
  • Control charts

Technical and programming skills

  • latex (scientific/academic document preparation)

Office and productivity software

  • Microsoft Word
  • Excel
  • PowerPoint

Interpersonal and professional skills,

  • customer service
  • Guest relations
  • POS systems
  • Food safety
  • Payment processing

Languages

  • Arabic, Native
  • French, Professional
  • English, Professional
  • German, intermediate

Personal Information

Title: Materials Chemistry Specialist

Activities

Member of the Moroccan Association of Creative Youth.

Timeline

Front of House Employee

Disneyworld
12.2021 - Current

Chemistry Teacher

Ministery Of Education
11.2020 - 11.2021

Chemistry Lab Assistant

Ste Marrakech Agro-Export
05.2019 - 05.2020

Water Chemistry Trainee

Regional Laboratory of Epidemiological Diagnosis and Environmental Health
02.2019 - 05.2019

Chemistry Trainee

Laboratory of Applied Chemistry, Semlalia Faculty of Science
03.2018 - 07.2018

Food Chemistry

National Office for Food Safety
02.2016 - 03.2018

Intern – Secretariat and Reception- training

National Office for Food Safety
06.2015 - 08.2015

MSc - Materials Chemistry

Cadi Ayyad University

BSc - Materials Chemistry

Cadi Ayyad University

Scientific Baccalaureate - Physics-Chemistry

Hassan Bnou Tabit High School

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Abla Oussous