Abilene Gallegos
Summary
Reliable and client-focused professional with strong communication, customer service, and administrative skills. Dedicated team player with experience in financial services and healthcare support, committed to delivering efficient and accurate results.
Overview
1
1
Certification
Work History
Patient Care Coordinator
Longhorn Imaging
Austin
- Greeted patients and guests, provided information, and determined the purpose of their visit.
- Assisted with patient check-ins and gathered information for accurate charting.
- Maintained confidential and up-to-date patient records, including identity and billing details.
- Collected and processed payments, handling both insurance and self-pay options.
- Collaborated with technologists to enhance patient experience and resolve scheduling conflicts.
Sales Agent / Processing Associate
Arnion Financial
Remote
- Specialized in retirement planning for teachers using insurance-based products to generate additional income streams.
- Built relationships within the education sector through consultative sales and tailored financial strategies.
- Educated clients on retirement and insurance options, simplifying complex concepts for informed decision-making.
- Conducted market research, created client proposals, and processed financial documents with accuracy and compliance.
- Managed client records, supported the advisory team with administrative tasks, and identified process improvement opportunities.
Patient Care Coordinator
Mile High Eye Institute
Denver
- Scheduled and confirmed patient appointments, handling inquiries and follow-ups.
- Maintained accurate patient records and ensured timely documentation in compliance with clinic policies.
- Verified insurance coverage, managed pre-authorizations, and addressed billing concerns.
- Ensured complete and accurate documentation during admissions and check-ins.
- Identified opportunities for quality improvement while adhering to HIPAA regulations and maintaining confidentiality.
COVID-19 Tester
Insight Global | State of Colorado
Denver
- Collected nasal-pharyngeal samples for COVID-19 testing and performed rapid tests with proper technique.
- Ensured accurate data entry for testing, analysis, and client reports.
- Maintained cleanliness of testing booths and adhered to CDC guidelines.
- Enforced social distancing, mask mandates, and temperature screenings for COVID-19 symptoms.
- Followed PPE protocols, sanitized work areas, and explained procedures to staff and visitors.
Certified Nursing Assistant
Little Sisters Of The Poor
Denver
- Responded to resident needs using signal lights, intercom systems, and bells.
- Assisted with daily living activities, including personal hygiene, feeding, and mobility.
- Monitored patient vitals and reported changes to the charge nurse.
- Prevented pressure ulcers by repositioning residents and following proper techniques.
- Provided compassionate care, including support for end-of-life issues, and maintained accurate patient records.
Education
High School Diploma -
Denver Center of International Studies
Denver, COSome College (No Degree) - Associate in Science
Community College of Denver
Denver, COSkills
- Patient Care & Clinical Support
- Healthcare Administration
- Protocols & Safety
- Client Relations & Communication
- Retirement Planning & Insurance Solutions
- Operational Efficiency & Problem Solving
- Client Relationship Management
- Sales & Presentation Skills
- Regulatory Compliance & Documentation
- Administrative & Operational Support
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Certified Basic Life Support
- TX Life License
- TX Notary Commission
Timeline
Patient Care Coordinator
Longhorn Imaging
Sales Agent / Processing Associate
Arnion Financial
Patient Care Coordinator
Mile High Eye Institute
COVID-19 Tester
Insight Global | State of Colorado
Certified Nursing Assistant
Little Sisters Of The Poor
High School Diploma -
Denver Center of International Studies
Some College (No Degree) - Associate in Science
Community College of Denver
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