ABIMBOLA AYODELE
Indianapolis,IN
Summary
Strong critical thinker is responsible for providing supervision and decision-making. Assessed required actions and how best to accomplish within time or budget constraints.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Problem solver, Add-ins, Onboarding Ambassador, Assembly runner
- Analyze Contributing Factors
- To solve a problem, you must find out what caused it
- Generate Interventions
- Once you've determined the cause, brainstorm possible solutions
- Evaluate Solutions
- Assess the Solution's Effectiveness
- Performing audit and Total quality assurance of all orders Help to train new employees and inform them about the company’s customer management policies.
Volkswagen Auto Group
03.2023 - Current
- Auto Technology / Lube Technician.
Amazon Flex Warehouse
01.2023 - 03.2023
- Flexible rotational shift.
DHL
05.2022 - 10.2022
- Inbound Receiver.
Call Center Agent, Tauro Design
05.2021 - 04.2022
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- Call clients and customers to inform them about the company’s new products, services, and policies
- Guide callers through troubleshooting, navigating the company site or using the products or services
- Collaborate with other call center professionals to improve customer service.
LabCorp
05.2021 - 04.2022
- Lab Facility Runner.
Customer Service representative, primerica life insurance
05.2020 - 04.2021
- Maintaining a positive, empathetic, and professional attitude toward customers always
- Responding promptly to customer inquiries
- Acknowledging and resolving customer complaints
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
- Managing a team of customer service representatives
- Ensure customer satisfaction and provide professional customer support.
Walmart Warehouse D.C.
04.2020 - 07.2020
- Consolidation parking.
Subway INC.
10.2018 - 03.2020
- Sandwiches Artist.
Pro Garage Door
06.2019 - 07.2019
- Material Handler.
XPO LOGISTIC
05.2018 - 07.2019
- Material Handler.
Education
Auto Technology -
Lincoln Tech University
12.2023
Information Technology -
Indiana Tech University
10.2021
High School Diploma -
Indiana Math and Science Academy
05.2020
Skills
- Problem solving
- Effective communicator
- Customer management
- Teamwork/Brainstorming
- MS Word
- PowerPoint
- Excel
- Corel Draw
- Adobe
- Zoom photoshop
- Inventory Tracking
- Machinery Inspection
- Order Fulfillment
- Material Handling
- [English, and Yoruba] Fluency
- Technical Expertise
Certification
- Modern Supervisor Skills, ICPM, 05/2022
- Foundations of Project Management, Google, 05/2022
Accomplishments
- Best Athlete in school track and field, and soccer
- Well behaved worker.
- Highly responsible and making the best out of every solution.
- Best student of the month.
- Man of the match.
- Bronze Awardee of the CYSP Group 2018.
- Gold Awardee of the CYSP Group 2020.
Timeline
Volkswagen Auto Group
03.2023 - Current
Amazon Flex Warehouse
01.2023 - 03.2023
DHL
05.2022 - 10.2022
Call Center Agent, Tauro Design
05.2021 - 04.2022
LabCorp
05.2021 - 04.2022
Customer Service representative, primerica life insurance
05.2020 - 04.2021
Walmart Warehouse D.C.
04.2020 - 07.2020
Pro Garage Door
06.2019 - 07.2019
Subway INC.
10.2018 - 03.2020
XPO LOGISTIC
05.2018 - 07.2019
Problem solver, Add-ins, Onboarding Ambassador, Assembly runner
Auto Technology -
Lincoln Tech University
Information Technology -
Indiana Tech University
High School Diploma -
Indiana Math and Science Academy