Dana N. Mitchell
Madison,AL
Summary
Reliable Quality Control Specialist with abilities in blueprint interpretation, operations monitoring, and quality control inspections. Outstanding communication, active listening, and organizational talents. Physically fit and adaptable with the capability to work in various work environments.
Overview
6
6
years of professional experience
Work History
ICQA/Problem Solver/Learning Ambassador
Amazon
Huntsville, AL
10.2021 - Current
- Monitored inventory accuracy and movement using manual or computerized inventory systems via Simple Bin, Cycle, and Simple Record Count
- Developed inventory improvement plans, inventory control procedures and best company practices resulting in best outcome.
- How to manage inventory and manage products and labels within warehouse
- Provided ICQA training to new hires onboarding in 2022
- OUTBOUND
- Pick multiple and single items
- Reported problems and concerns to management.
Youth Care Worker
Solace
Huntsville, AL
12.2020 - 10.2021
- Oversees members of dedicated team of professionals in monitoring young children in foster care setting
- Provide mentoring, education, and living support within safe, structured, dynamic environment
- Serve as role model and help students develop positive self-worth and work towards common goals
- Team player responsible for guiding and facilitating emotional development of youth.
- Evaluated needs of youth and outlined measures to address
- Provided emergency response in crisis situations to diffuse tensions and prevent violence
- Monitored client census by using daily Movement Report and recording admissions, discharges, doctor appointments and site visit data
- Led up to 3 individual sessions per week and 1 group therapy meetings
Pharmacy Cashier
Walgreens
Huntsville, AL
03.2020 - 12.2020
- Helps designated individuals with prescription drug needs
- Provides assistance to customers with questions regarding their prescriptions and pharmaceutical needs.
- Registered customer purchases on assigned cash register, collected cash and distributed change, processing voids, returns, rain checks, refunds and exchanges
- Recommended items for sale and trade-up or companion items to customer, assisting with access to and combinations of over-the-counter products and escorting customers to aisle when appropriate
Host
B. Graves Restaurant
Troy, AL
05.2016 - 03.2020
- Respond to inbound customer calls in professional manner assuring that company standards are met
- Interact with customers by resolving wide variety of customer inquiries
- Work independently or as part of team to achieve goals in atmosphere committed to quality service.
- Monitored dining room and guest flow to maximize table usage and minimize wait times by 75%
- Recorded available tables after seating each party using specialized seating software
Education
Bachelor degree - Mass Communications
Troy University
Troy, AL12.2019
Skills
- Attentive and Observant
- Statistical Analysis
- Cleaning and Sanitation
- Chemical Handling
- Problem Solving
- Staff Training
- Critical Thinking
- Microsoft Office
- Data Entry
- Time Management
- Independent Decision Making
- Adaptability and Flexibility
Timeline
ICQA/Problem Solver/Learning Ambassador
Amazon
10.2021 - Current
Youth Care Worker
Solace
12.2020 - 10.2021
Pharmacy Cashier
Walgreens
03.2020 - 12.2020
Host
B. Graves Restaurant
05.2016 - 03.2020
Bachelor degree - Mass Communications
Troy University