ABIMBOLA Oduniyi
Hamilton,ON
Summary
I am an enthusiastic professional, eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. I am a seasoned administrator with over a decade of experience in the airline industry.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Departure Control Systems Manager (Network Systems Controller)
Arik Air
01.2011 - 08.2023
- Carry out functional implementation, support business process studies and conduct user training for power users and application functionality and features (of the DCS and Electronic loadsheet) for both Arik Air staff and ground handlers as appropriate
- Interfacing with all other department to ensure seamless and efficient operational turnaround time
- Analyse complex network issues and test new enhancements of the DCS
- Setup of rules in DCS, implementation, and support cut-over for new station
- Liaising with system providers for Departure
- Control/weight and balance application
- Monitor all the users of the DCS/Weight and Balance to check system abuse and possible fraud with system log of all activities
- Handle all testing phases of DCS with codeshare
- Partner system and integration testing with support from IT
- Central Sign-on and access management for the entire network (DCS/Weight and Balance)
- Setup & Interface with APP, API, and SF flights (JFK, LHR, JNB)
- PNL Processing – for Type 2 environment (Chartered flights)
- Special facilities and setup for IATCI flights for IET agreements
- Dispatch and formatting of post departure messaging on the DCS/Weight and balance
- Setting up of rules in the DCS to enable online check-in
- Ensures all flights are closed after departure of each flight and all used tickets status are changed to flown to avoid revenue loss
- Setup of ATB printer and Bar Code Scanners across the network with the support of IT dept
- Developed and maintained SOP for the Departure Control Unit.
Duty Manger
Arik Air
11.2009 - 01.2011
- Ensuring an efficient and superior service provision to passengers at the airport through the supervision of a competent airport team of Baggage Handlers, Customer service and RAMP Agents in cooperation with handling agents
- Ensures that both check-in and ramp processes are carried out within the stipulated time to ensure on-time departure
- Responding and resolving passenger complaints and requests and where appropriate report forward relevant concerns to airport authorities
- Proactively creating and implementing contingence procedures in preparedness of flight cancelations, power outages and other operational disruptions
- Accessing staff progress and providing critical feedback for annual performance evaluation.
Passenger Service Agent
Arik Air
11.2006 - 11.2009
Education
Post Degree Certificate - International Business Management
Mohawk College
Hamilton ON04.2024
Bachelor of Science: Economics -
University of Ado-Ekiti
01.2001
Skills
- Communication
- Complex Problem-Solving
- Interpersonal Skill
- Emotional Intelligence
- Team Leadership
- Conflict Resolution
Certification
- IATA ISAGO for Auditors
- IATA Safety Management Systems for airlines
- Crane DCS Training
- Crane weight and Balance
- Macs Excellence Training
- Basic Fares and Ticketing
- Dangerous goods regulations (category 9)
- Basic Airport Passenger Handling
- Arik air Train the Trainer
Accomplishments
- Implementation of 3 Dcs systems for Arik Air (Mercator Airport Control System(MACS), Integral (Arik in house DCS), Crane DCS).
- Aircraft Communications Addressing and Reporting System transmission of short messages(Loadsheet) between aircraft and ground stations
- Training and deployment of the first Electronic weight balance system in Arik Air.
- Integration of Advance Passenger Information System APIS, Electronic System for Travel Authorization(ESTA), Advanced Passenger Processing and Secure Flight Program (SFP) with the DCS(MACS) to enable smooth and seamless communication with Border agencies.
- Played a key role in the setting up of an inaugural station for the launch of Arik AIr into Kotoka international airport Accra.
- Correct and accurate Processing of passenger Baggage and provision of excellent customer service
- Knowledge of Airline procedures and policies to instil Customer confidence and safety.
Timeline
Departure Control Systems Manager (Network Systems Controller)
Arik Air
01.2011 - 08.2023
Duty Manger
Arik Air
11.2009 - 01.2011
Passenger Service Agent
Arik Air
11.2006 - 11.2009
Post Degree Certificate - International Business Management
Mohawk College
Bachelor of Science: Economics -
University of Ado-Ekiti
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