Taylor Connors
North Bergen,NJ
Summary
Multi-talented Senior Manager well-versed and highly effective at developing, executing and directing key improvements to enable business enhancements and growth. Visionary leader with solid success leading business operations toward growth.
Overview
7
7
years of professional experience
Work History
Senior Manager, Retail Operations - Store Systems & Inventory Control
THEORY
New York, NY
05.2023 - 04.2024
- Managed operations for 39 US retail locations; Exemplifying expert knowledge of in-store processes, applications, and platforms using the central operating system across the organization
- Perform qualitative analysis on all proposed projects, initiatives, and enhancements; Liaise between IT/BI, stores, Accounting/Finance, WH Management and store leadership
- Executed and improved bi-yearly physical inventory strategies, reducing shrinkage by 20%, saving $85K in losses year-over-year
- Optimized inventory management processes by implementing routine cycle counts and Target Store programs, ensuring compliance and 90%+ accuracy across the fleet
- Standardized comprehensive SOPs for omni-order handling, consistently achieving SLAs (3 days and less) WoW
- Facilitated seamless technology integration by coordinating efforts between IT, field teams, and store management, ensuring smooth rollout of new systems and POS enhancements
- Spearheaded RFID application pilot, optimizing inventory tracking in US flagship stores and select UK markets
Manager, Inbound Operations
The RealReal
Perth Amboy, NJ
05.2022 - 05.2023
- Improved and sustained Authentication and Inbound Ops KPI achievement; driving overall performance in productivity/UPH, SLAs, Finance & UE, Quality/Brand Compliance standards
- Consistent collaboration with cross-functional teams to achieve department and company success; including Receiving, Photography, IT/BI, Product and Outbound teams
- Implemented SOPs to support Authentication leadership in daily responsibilities that must be upheld; ensuring consistency in driving team performance and providing a core structure for operation integrity
- Used data and reporting to diagnose trends/areas of deficiency and performed root-cause analysis to implement sustainable solutions
- Executed process improvement initiatives that align with company goals in technological advancement and operating efficiently; including automation, machine learning, inventory scanning
- Absorbed and developed SOPs to optimize function of Merchandise Operations Coordinator roles; improved inbound consignment SLAs by 30%
Assistant Manager, Authentication
The RealReal
Perth Amboy, NJ
08.2019 - 04.2022
- Responsible for driving team performance and achieving KPIs, including UPH attainment, SLAs, quality and Brand Compliance for 20-35 direct reports
- Managed daily inventory backlog, staffing requirements, SLA reporting and team production goals
- Led daily huddles to effectively communicate areas of focus, cover policy changes and establish a culture of recognition and celebration
- Developed and implemented onboarding structure, production targets/measurables, and operational hygiene standards within the High Value department, improving SLA by 56% and increased output +4-5k units/month
- Mitigated loss and implemented inventory controls via bulk scan initiative; Sustained 90%+ success rate of all inventory scanned across
Authentication Team Lead
The RealReal
Perth Amboy, NJ
03.2019 - 08.2019
- Completed daily quality assurance duties to provide feedback for improvements
- Act as the key point of contact for Inbound Management and Merchandising inquiries
- Assist with inventory flow between Inbound Departments
- Conduct necessary research on high value and key merchandise
- Attend related merchandising meetings and relay relevant information to Copywriting team
Department Manager
Nordstrom
Freehold, NJ
09.2017 - 03.2019
- Managed $5.4M selling floor consisting of 15 - 20 team members
- Analyzed reports and customer service metrics to develop business plans and generate volume growth
- Directed and coordinated products, services and sales events by cultivating strong professional relationships with suppliers - driving +3% growth in total volume YoY
- Planned, lead and successfully executed bi-annual inventory resulting in 0% shrinkage YoY driven by routine cycle counts and data-driven observation
- Implemented Opening / Mid / Closing SOPs to uphold floor hygiene / presentation standards
- Partnered with Regional Manager, merchandising, suppliers and cross-departments regularly
Assistant Department Manager
Nordstrom
Freehold, NJ
12.2016 - 09.2017
- POC for recruit, hire, train, develop and motivating team of 10-15 sales associates
- Assisted department manager in achieving department volume and revenue goals by developing and executing business plan within YC/Trend business : +22% in sales volume vs
- LY
- Ensured salespeople are delivering outstanding customer service by teaching, coaching and leading by example
- Assisted department manager to ensure merchandising and presentation standards were met through opening, mid, and closing procedures
- Ensured accurate inventory management and achieved shrinkage goals through bi-annual inventory counts and regularly performed cycle counts
Education
Bachelor of Arts -
SUNY College At Cortland
Cortland, NYSkills
- Operations and Efficiency
- Team Management
- Cross-Functional Collaboration
- Data Analytics
- Inventory Management
- Process Improvement
- Data and Reporting Analysis
- Communication
- Operations Management
Timeline
Senior Manager, Retail Operations - Store Systems & Inventory Control
THEORY
05.2023 - 04.2024
Manager, Inbound Operations
The RealReal
05.2022 - 05.2023
Assistant Manager, Authentication
The RealReal
08.2019 - 04.2022
Authentication Team Lead
The RealReal
03.2019 - 08.2019
Department Manager
Nordstrom
09.2017 - 03.2019
Assistant Department Manager
Nordstrom
12.2016 - 09.2017
Bachelor of Arts -
SUNY College At Cortland
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