Harmony Atchley
Aubrey,TX
Summary
Organized and dependable professional adept at managing multiple priorities while maintaining a positive attitude. Proactive and goal-oriented with exceptional time management and problem-solving abilities, recognized for reliability and adaptability in fast-paced environments. Committed to leveraging strong communication and project management skills to drive team success and contribute to organizational growth. Seeking a full-time role that presents professional challenges and effectively utilizes interpersonal skills to optimize processes and support team objectives.
Overview
12
12
years of professional experience
Work History
Assistant Manager (Operations), Assistant Manager (Sales & Servicing), Comerical Account Events Team, Key-Holder, Inventory Control Assistant, New Store Opening Team, Visual Merchandiser, Lead Boot Captain, Sales Associate, Seasonal Associate
Boot Barn
Alliance, Tx
10.2020 - Current
- Own & manage backroom processes – work with ICS to create and develop efficiencies
- Ensure all operational P&P are being executed – mismates, RTVs, etc.
- Maintain and execute accurate & timely completion of all price changes
- LP Audits in partnership with Store Manger
- Thorough training of all operational, inventory & LP policies & procedures
- Leads Physical Inventory process with Store Manager
- Management of Bunzl supply ordering
- Execution & management of all OMNI initiatives
- Ensures the cash wrap is neat, organized and operating accurately & efficiently Networking & Recruiting of all positions. Staffing of store in partnership with SM
- Ensure all associates are up to date with product knowledge and complete all training in SPURs
- Conducts interviews and partners with SM on talent selection and job offers
- Effective onboarding – inclusive of the Bio boards, SPURs training, etc.
- Ongoing training and development of all team members
- Partners with SM on the Performance Management Process
- Effective scheduling to meet the needs of the business
- Strives to provide a positive work environment for all team members
- Works with SM to ensure all leaders are implementing effective MOD strategies that include coaching conversations
- Utilize company tools & resources to coach team on selling (REIN selling, observation form, etc.) Partner with SM to ensure customer 1st culture in the store
- Owns and updates the Sales Board including the Sales Performance Report to ensure SMART goals are created monthly. Lead weekly coaching and recognition conversations
- Ensure all associates are up to date with product knowledge and have all SPURs training up to date. Ensure all associates are using this knowledge to build the sale with every customer
- Drive KPI’s- Capture, Boot add-on% and Boot/Apparel Attach %
- Ensure and maintain visual excellence throughout the store
- Leverage SPIFFs and incentive goals to drive selling behaviors
- Develop boot experts in store – product knowledge, merchandise standards, boot add ons, etc.
- Work with associates to develop knowledge and importance of exclusive brands
- Utilize company tools & resources to coach team on selling (REIN selling, observation form, etc.)
- Work with the ASM - Service & Selling to ensure proper and effective in-store merchandising and standards.
- Train and develop associate’s product knowledge with a focus on EB product.
- Flex product based on sell-thru
- Use business acumen to analyze department selling
- Work with ICS team to ensure proper processing of product (hang vs. fold), as well as prioritize product needs.
- Ensure Marketing Checklists and Visual Updates are completed accurately within given timeframes.
- Ensure signage standards are in place throughout store. Ensure team is effectively trained on work boots & apparel – features and benefits (including fit, function, etc.)
- Train cross selling from national brands to EB’s
- Ensure proper merchandising of work boot and apparel departments
- Work closely with Commercial Account (CA) lead to develop a work/CA customer base within the store. Ensure accurate and efficient cash wrap experience for all customers.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Register training for all associates.
- Ensure registers are kept neat, clean, organized and well-stocked at all times.
- Drive cash wrap selling behaviors to increase OSAT, Capture and BBCC results
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Leather Designer, Leather Maker, Assistant Boot Designer
Lane Boots
Arlington, Tx
03.2020 - 04.2020
- Draws/Design stitch patterns.
- Work aside a team to create the perfect product.
- Create Mock Leather pieces/boots for a overview display
- Made quota's punctually, while assisting others to meet quota's.
- Added my pieces to products, without being credited.
- Traveled to store fronts, rodeos and public pop up's to listen to their needs of a worthy product.
- COVID Release
Cashier, Receiver, Inventory Coordinator, Sales, Boot Caretaker, Event Coordinator, Key Holder, Assistant Manager
Justin Boot Outlet
Fort Worth, Tx
07.2016 - 03.2020
- Serves customers by helping them select products.
- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
- Greets and receives customers in a welcoming manner.
- Responds to customers ‘questions.
- Directs customers by escorting them to racks, counters and/or tours.
- Provides outstanding customer service.
- Documents sales by creating or updating customer profile records.
- Alerts management of potential security issues.
- Coordinates with inventory, including receiving and stocking merchandise.
- Travels to assist directing inventory for a quicker, easier, but accurate outcome.
- Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
- Available to work a variety of hours, which may include early mornings, evenings, weekends and overnight shifts.
- Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service.
- Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business.
- Ability to work as part of a team and take initiative independent of direct supervision.
- Telephone etiquette.
- Solid communication and interpersonal skills.
- Knowledge of customer and market dynamics and requirements.
- Basic understanding of sales principles and customer service practices.
- Translated and assembled business requirements into detailed, production-level technical specializations, detailing new features and enhancements to existing business functionality.
- Interacted with business users to analyze the process and gather the requirements, making necessary changes to schema objects to fulfill their reporting and business needs.
- Received cash, checks and completed credit-card transactions from customers and employees.
- Counted money to verify amounts and issued receipts for funds received.
- Compared totals on cash register with amount of currency in register to verify balances.
- Computed bill, itemized lists and tickets showing amount due, using adding machine or cash register.
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Answer questions regarding the store and its merchandise.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Evaluate Employees discreetly, but concerning to help improve the customer environment.
- Altered boots for the perfect fit for the customer.
- Created a display for shows.
- Lead training programs to keep our employees updated with customer service.
- Ordering product to keep the store stocked.
- Managed storefront and employees while manager was un-present.
- Sit-in on discussion with manger over/and evaluation/disciplinary employee(s) meeting
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers at shift end.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Implemented inventory management practices to ensure product availability.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Trained new staff on operational procedures and cash handling techniques.
- Collaborated with team members to improve workflow efficiency during peak hours.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Cashier, Shift Leader
Sweetfrog
Fort Worth, Tx
01.2016 - 07.2016
- Direct other employees through their daily routines.
- Interact with customers to ensure they have a satisfactory experience.
- Ensuring all machines were up and ready before the day starts.
- Establish daily accountability for registers by ensuring each register is properly funded the correct amount of cash and close out each register to ensure all funds are accounted for.
- Monitor and supervise the timely arrival of scheduled employees, be aware of unforeseen challenges like scheduling conflicts and see to it the business is adequately staffed.
- Establish task for employees to ensure a clean workplace, this includes stocking supplies and maintaining clean restrooms and public spaces.
- Address customer concerns in reference to products, services rendered or employee interactions.
- Actively seek to resolve any concerns while adhering to the company policy and standards of behavior.
- Ensure proper approval for customer discounts, returns and exchanges while providing customer satisfaction and positive interaction with the company.
- Train new employees on the policy and procedures of the company, from personal appearance to how to handle a negative customer experience.
- Received cash, checks and completed credit-card transactions from customers and employees.
- Counted money to verify amounts and issued receipts for funds received.
- Compared totals on cash register with amount of currency in register to verify balances.
- Computed bill, itemized lists and tickets showing amount due, using adding machine or cash register.
- Transported Deposit to the bank and/or received proper change if needed.
Cashier, Stocker
Cavender's Boot City
Hurst, Tx
05.2014 - 01.2016
- Counted money to verify amounts and issued receipts for funds received.
- Compared totals on cash register with amount of currency in register to verify balances.
- Computed bill, itemized lists and tickets showing amount due, using adding machine or cash register.
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Compute sales prices, total purchases and receive and process cash or credit payment.
- Answer questions regarding the store and its merchandise.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Filled in as a Sales Associate when short handed.
- Maintained customers boots when being altered.
Education
High School -
Haltom High School
04-2016
Associate of Science - Veterinary Assistance
Animal Behavior College
09-2019
Skills
- Operational efficiency
- Logistics management
- Productivity enhancement
- Training and mentoring
- Operations management
- Scheduling and coordination
- Teamwork and collaboration
- Problem-solving
- Attention to detail, Multitasking Abilities
- Reliability, Adaptability and Flexibility
- Organizational skills
- Task prioritization
- Inventory tracking and management
- Hiring and onboarding
Timeline
Assistant Manager (Operations), Assistant Manager (Sales & Servicing), Comerical Account Events Team, Key-Holder, Inventory Control Assistant, New Store Opening Team, Visual Merchandiser, Lead Boot Captain, Sales Associate, Seasonal Associate
Boot Barn
10.2020 - Current
Leather Designer, Leather Maker, Assistant Boot Designer
Lane Boots
03.2020 - 04.2020
Cashier, Receiver, Inventory Coordinator, Sales, Boot Caretaker, Event Coordinator, Key Holder, Assistant Manager
Justin Boot Outlet
07.2016 - 03.2020
Cashier, Shift Leader
Sweetfrog
01.2016 - 07.2016
Cashier, Stocker
Cavender's Boot City
05.2014 - 01.2016
High School -
Haltom High School
Associate of Science - Veterinary Assistance
Animal Behavior College