Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline

VICTORIA DIANE FAMA

Malden

Summary

Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Sales Associate/Key Holder/Assistant Store Manager

Torrid
01.2023 - 01.2025
  • Performed daily opening and closing procedures
  • Assisted customers with product selection, purchases, returns, and exchanges
  • Supervised the sales floor and associates
  • Handled weekly payroll and scheduling
  • Oversaw weekly/monthly business operations to make sure goals were met/exceeded

Sales Associate

Pet Smart
06.2021 - 02.2022
  • Assisted customers with product selection, purchases, returns, and exchanges
  • Handled and cared for live small animals
  • Worked on sales floor and backroom set-ups

MYSEP Summer Intern

City of Malden-PIPS
07.2017 - 08.2018
  • Seasonal across two summers
  • Filed building permits
  • Organized archived blueprints
  • Helped with post-moving cleaning

Education

ENGINEERING -

Bunker Hill Community College, Charlestown, MA
01.2023

INTERIOR ARCHITECTURE -

Boston Architectural College, Boston, MA
01.2022

HIGH SCHOOL DIPLOMA -

Northeast Metro Tech, Wakefield, MA
06.2021

Saludatorian

Skills

  • Innovative Problem Solving
  • Task and Time Management
  • High Work Ethics and Morals
  • Customer/Public Service
  • Conscientious and Diligent
  • Payroll knowledge
  • Staff training and development
  • Situation deescalation

Certification

OSHA 10 Hour Certification

Languages

English
Native or Bilingual
Spanish
Elementary

Timeline

Sales Associate/Key Holder/Assistant Store Manager - Torrid
01.2023 - 01.2025
Sales Associate - Pet Smart
06.2021 - 02.2022
MYSEP Summer Intern - City of Malden-PIPS
07.2017 - 08.2018
Boston Architectural College - INTERIOR ARCHITECTURE,
Bunker Hill Community College - ENGINEERING,
Northeast Metro Tech - HIGH SCHOOL DIPLOMA,

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VICTORIA DIANE FAMA