Brooke Brown
Southfield,MI
Summary
Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Respectfully hardworking and highly talented in, organizing products to maintain department standards. Demonstrates the ability to achieve sales targets through effective communication and understanding of customer needs. Recognized for positive teamwork and problem-solving abilities. Creates positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
12
12
years of professional experience
Work History
Sales Associate/Key Holder/Assistant Store Manager
Sunglass Hut
Troy, MI
06.2018 - Current
- Maintained updated brand and product knowledge to deliver optimum customer shopping experience.
- Ensures the aspect of the Sunglass Hut experience is impeccably executed throughout the store.
- Make simple and executive decisions in the best interest of our customers.
- Stay masterful at being knowledgeable about products and staying current on new merchandise and fashion trends.
- Maintained records related to sales for store management.
- Ticketed, arranged and displayed merchandise to promote sales.
- Restocked shelves in appealing and organized arrangements to promote sale of items.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built and maintained relationships with peers and upper management to drive team success.
- Handled customer complaints in a professional manner while adhering to company policies.
Sales Associate/Manager
Finish Line
Troy , MI
08.2016 - 05.2017
- Sales to customer(s) that are seeking comfortable stylish athletic wear for everyday comfort.
- Performed sales consultations and educated clients on products and services.
- Implemented store policy at all times.
- Assist in building strength in my team with day to day task.
Cashier
Kohls Department Store
Troy, MI
08.2013 - 01.2016
- Performed store opening and closing tasks to comply with store operations guidelines.
- Operate cash register, scanners and computers to itemize and complete customer purchases.
- Assist with store merchandise stocking, floor sets opening/closing procedures.
Education
Manager Certification Program
Luxottica
2021
Oakland Community College
Royal Oak, MISkills
- Works well with a team, contributing to achieve a common goal
- Communicator with the ability to convey information clearly
- Accurate, creatively skilled, and displaying professionalism
- Customer service
- Visual merchandising
- Sales goals attainment
- Service-oriented
Education and Training
Luxottica
Manager Certification Program
2021 & 2023
Oakland Community College/ Royal Oak, MI
Timeline
Sales Associate/Key Holder/Assistant Store Manager
Sunglass Hut
06.2018 - Current
Sales Associate/Manager
Finish Line
08.2016 - 05.2017
Cashier
Kohls Department Store
08.2013 - 01.2016
Manager Certification Program
Luxottica
Oakland Community College
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