Summary
Overview
Work History
Education
Skills
Timeline
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Emma Hutcheson

Dallas,TX

Summary

Seeking a full-time position utilizing strong interpersonal communication skills, critical thinking expertise, and adaptability to develop professional proficiencies that contribute to company success. Focused on effective communication and problem-solving, dedicated to enhancing team collaboration and achieving organizational goals. Confident in ability to quickly learn and excel in new environments, making a valuable asset to any team.

Overview

4
4
years of professional experience

Work History

Lead Sales Key Holder

Gorjana
05.2024 - Current
  • Achieved a top 10 sales rank within the company for the year 2024, competing against 576 colleagues.
  • Increased sales revenue by implementing strategic selling techniques and fostering strong customer relationships
  • Achieved monthly sales targets consistently through focused goal-setting and diligent follow-up on potential leads.
  • Handled escalated customer issues professionally, resolving problems quickly while maintaining high levels of customer satisfaction..
  • Streamlined store operations by effectively managing merchandise inventory and optimizing floor layouts.
  • Enhanced customer satisfaction through exceptional service, product knowledge, and personalized attention.
  • Collaborated with management to develop targeted marketing campaigns that increased brand awareness and customer engagement..

Inventory Manager

Cowtan & Tout
09.2023 - 04.2024
  • Coordinate shipping and receiving operations, ensure accurate cycle counts, and continually monitor stock levels using inventory track systems
  • Maintained appropriate stock of2,500+ memo samples
  • Identify opportunities to enhance inventory management procedures and deliver reports on inventory levels to department heads and management team

Store Director

Hari Mari
12.2021 - 01.2023
  • Manage all store operations
  • Day-to-day management of store merchandise and displays that execute brand standards and sales
  • Optimized merchandising layouts based on shopper insights and market trends leading to enhanced product visibility.
  • Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
  • Built staff by recruiting, interviewing, selecting and on-boarding all team members
  • Conducted regular performance evaluations for staff members, identifying areas for growth and development..
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Improved employee retention rates by creating a positive work environment that fostered teamwork and camaraderie among staff members.
  • Enhanced customer satisfaction by ensuring exceptional service, product availability, and efficient operations.
  • Organized special events within the store to drive foot traffic and increase overall revenue potential.
  • Led a team of employees in daily tasks, providing ongoing training and mentoring for their professional growth.
  • Streamlined inventory management processes for improved accuracy and timely replenishment of stock.
  • Established clear communication channels between departments within the store to facilitate smooth day-to-day operations.

Assistant Store Director

Hari Mari
08.2021 - 12.2021
  • Assisted the store director in day to day management operations.
  • Promoted to Store Director after 4 months.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.

Intern

Hari Mari
06.2021 - 08.2021
  • Handled daily inbound & outbound customer order communication via phone, email and chat, helping to personalize the customer experience within the brand
  • Assisted Hari Mari buying team in locating & contacting hundreds of potential retail stores across the U.S
  • To set sales goals
  • Worked closely with Hari Mari's executive team, learning & implementing key entrepreneurial strategies & grassroots tactics related to marketing and brand-building

Education

BA - Communications with a concentration in Organizational Leadership

Texas Tech University
01.2021

Skills

  • Quick to embrace challenge and changes in priority, providing significant result and high levels of accuracy
  • Able to work well in a team, contributing ideas and cooperating with others to achieve common goals
  • Effective written and verbal communication, with ability to convey information clearly concisely Meticulous and detail oriented professional
  • Skilled in decision making, conflict resolution and strategic planning, enabling successful project execution and team efficiency

Timeline

Lead Sales Key Holder

Gorjana
05.2024 - Current

Inventory Manager

Cowtan & Tout
09.2023 - 04.2024

Store Director

Hari Mari
12.2021 - 01.2023

Assistant Store Director

Hari Mari
08.2021 - 12.2021

Intern

Hari Mari
06.2021 - 08.2021

BA - Communications with a concentration in Organizational Leadership

Texas Tech University

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Emma Hutcheson