Jacob Juarez
Silver Spring,MD
Summary
Dynamic professional with 5 years of retail management and customer service experience, holding a master’s degree in information systems with a focus on cybersecurity. Proven track record in leading teams, resolving operational challenges, and managing projects in high-pressure environments. Strong analytical, problem-solving, and communication skills, complemented by expertise in IT systems and data analysis. Seeking to apply skills in an analyst or project management role to improve business operations and foster technological innovation.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager of Operations
The Vitamin Shoppe
Rockville, Maryland
06.2024 - Current
- Achieved and exceeded daily and monthly sales targets, driving revenue growth of six to fourteen percent year-over-year.
- Reduced theft by 80%, decreasing annual shrink loss from $15,000 to $3,000 through proactive measures and staff training.
- Facilitated staff training sessions, aligning team skills with company-wide education initiatives.
- Coordinated operational projects to guarantee timely and accurate execution.
- Maintained merchandising standards while processing transactions efficiently to ensure accurate pricing and inventory presentation.
- Enrolled an average of 80+ new rewards members monthly, enhancing customer loyalty through trusted health guidance.
- Utilized troubleshooting resolution tree to diagnose technical issues and implement appropriate solutions.
- Trained and mentored new staff on store policies and customer service techniques.
- Implemented store promotions, enhancing customer engagement and product awareness.
Retail Keyholder
The Vitamin Shoppe
Rockville, Maryland
09.2023 - 06.2024
- Managed store opening and closing procedures, ensuring smooth daily operations.
- Trained and supervised staff to enhance customer service skills and product knowledge.
- Collaborated with team members to create engaging shopping experiences for customers.
- Maintained optimal inventory levels and organized product displays to attract shoppers.
- Processed cash register transactions accurately during peak shopping hours.
- Supervised bank deposits and security protocols supporting store operations.
- Executed daily banking tasks, including deposits and withdrawals from registers.
Education
Master's of Science - Information Systems, Cybersecurity
University of Maryland, Baltimore County
Baltimore, MD08-2025
Bachelor's of Arts - Business Technology Administration
University of Maryland, Baltimore County
Baltimore, MD05-2022
Skills
- Operations efficiency
- Project management
- Performance tracking
- Staff development
- Workforce planning
- Issue resolution
- Incident reporting
- Systems and software proficiency
- Business analysis
- Data visualization
- Change management
- Problem solving
- Leadership development
- Motivational coaching
- Time management and personal growth
- Evaluation strategies
Timeline
Assistant Store Manager of Operations
The Vitamin Shoppe
06.2024 - Current
Retail Keyholder
The Vitamin Shoppe
09.2023 - 06.2024
Master's of Science - Information Systems, Cybersecurity
University of Maryland, Baltimore County
Bachelor's of Arts - Business Technology Administration
University of Maryland, Baltimore County