Abinadi Castellanos
National City,CA
Summary
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Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
13
13
years of professional experience
Work History
Sales Associate
Nordstrom
01.2022 - Current
- Utilize strong sales skills to meet and exceed sales goals
- Build and maintain long lasting relationships with customers, providing personalized service and following up to ensure their satisfaction
Service Experience Representative
Nordstrom
01.2019 - 01.2022
- Promoted exceptional customer service to differentiate and promote the company image
- Trusted with confidential customer information, including access to customers account and personal account
- Assisted with any electronic devices that were not working
Stockroom Manager
Zara
01.2014 - 01.2019
- Process merchandise at a fast pace to acquire the highest productivity
- Manage seasonal rotations to maximize in-store revenue and customer rates
- Trained new associates accurately to ensure reliability and aptitude to perform daily tasks
District Leader
Primerica
01.2013 - 01.2014
- Build a direct relationship with the customers to find the best financial programs
- Explain the features and advantages of each program
- Train and develop new upcoming members
Staff Holder / Event Planner
Victorsdecorations
01.2012 - 01.2013
- Plan and organize customers event requests
- Manage time and employees to acquire the highest productivity possible
- Teach staff the appropriate techniques to follow procedures
Education
Sweetwater High School
Southwestern Community College
11.2024
Skills
- Computer proficiency
- Sales strategies
- Inventory tracking
- Energetic self-starter
- Sales goals attainment
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Stocking and receiving
References
Available upon request
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Nordstrom
01.2022 - Current
Service Experience Representative
Nordstrom
01.2019 - 01.2022
Stockroom Manager
Zara
01.2014 - 01.2019
District Leader
Primerica
01.2013 - 01.2014
Staff Holder / Event Planner
Victorsdecorations
01.2012 - 01.2013
Southwestern Community College
Sweetwater High School