ALEXANDRA VILLAFANA
Fort Collins,US
Summary
Results-driven professional with extensive experience in customer service, exceeding 5 years in the service industry. Demonstrated success in providing exceptional service and innovative solutions in high-pressure situations. Strong communicator capable of influencing workplace improvements through effective idea sharing. Recognized for rapid skill acquisition and adaptability, enhancing team performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sales Associate
Victra Wireless
Fort Collins, CO
09.2025 - Current
- Provided outstanding service to improve shopping experience and encourage repeat visits.
- Aided customers in choosing products suited to their needs.
- Leveraged point-of-sale systems for precise inventory control.
- Facilitated smooth operations by training new staff on procedures.
- Partnered with management on strategies that increased traffic and sales.
- Addressed complaints promptly, enhancing customer satisfaction and loyalty.
- Performed regular audits of merchandise to optimize placement based on trends.
- Handled returns, exchanges, and refunds per store guidelines.
Children's Retail Associate
Once Upon A Child Franchise
Fort Collins, CO
07.2025 - Current
- Elevated customer experience through strong communication and problem-solving capabilities.
- Oversaw inventory management to guarantee product availability and orderly sales floor layout.
- Facilitated training for new associates on operational protocols and customer service excellence.
- Executed visual merchandising strategies to improve product display and stimulate sales growth.
- Partnered with team members to consistently meet daily sales goals and enhance store outcomes.
- Improved transaction efficiency by streamlining checkout processes, minimizing wait times.
- Kept store environment clean and welcoming, enhancing overall customer shopping experience.
- Stocked merchandise systematically, labeling items clearly, arranging by size or color.
Bartender
The Den
Cheyenne, CO
01.2018 - 04.2025
- Delivered superior customer service, creating memorable experiences for patrons.
- Conducted weekly inventory management to ensure accurate resource tracking.
- Demonstrated excellence in intervention protocols, resolving complex situations effectively.
- Fostered strong relationships with regular patrons, enhancing customer loyalty.
- Maintained cleanliness and organization of bar area to comply with health regulations.
- Performed opening and closing duties, including sales report generation and cash drawer preparation.
- Followed alcohol awareness procedures to prevent excessive guest intoxication.
- Reduced drink wait times by efficiently managing the bar and prioritizing orders.
Guard Shack
RPS Energy
Greeley, CO
08.2022 - 10.2023
- Conducted regular inspections to identify potential hazards and mitigate risks.
- Oversaw daily security operations, ensuring adherence to company policies.
- Upheld a professional appearance and demeanor while on duty, projecting authority and confidence to deter potential threats and instill trust in clients.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Assisted visitors with directions and information, promoting welcoming environment.
AST Build Crew
Tetra
Pennsylvania
01.2021 - 02.2021
- Set up above ground tanks
- Pull and spread liner
- Bolt walls
- Rig Down
Water Transfer Technician
Forrest Energy
North Dakota
01.2020 - 02.2021
- Coordinated logistics for water sourcing, transportation, and disposal in compliance with environmental regulations.
- Monitored fluid levels and quality to prevent contamination and maintain project integrity.
- Operated and maintained water transfer equipment for optimal performance during drilling operations.
- Conducted routine inspections of pipelines and pumping systems to proactively identify maintenance needs.
- Fostered a positive work environment through effective communication and teamwork among colleagues.
- Collaborated with clients to define project specifications and ensure satisfaction throughout the process.
Direct Care Provider
Eastern Colorado Services
Sterling, CO
01.2017 - 12.2018
- QMAP certified
- Trained and certified in CPR and First Aid
- Provided care for 8 clients, ensuring their residence was clean and well maintained for their overall wellbeing.
Assistant Manager
Eagles Gas and Convenience
Brush, CO
01.2014 - 12.2015
- Conducted monthly inventory audits
- Placed orders with suppliers for merchandise
- Maintained and exceeded high standards for customer service, safety, quality, and sanitation.
Book Keeper
Badger Creek Dairy Farm
Fort Morgan, CO
01.2014 - 12.2014
- Utilized QuickBooks software proficiently
- Responsible for daily collection and submission of mastitis milk samples to a laboratory for quality testing
- Reconciled reports and financial data to ensure accuracy
- Retrieved incoming mail and distributed it to the appropriate recipients within the company
Cook
Brush Pizza Company
Brush, CO
01.2010 - 12.2014
- Managed daily kitchen operations with a team of four staff members
- Ensured strict adherence to food safety procedures during preparation and production
- Successfully prepped dough, ingredients, and necessary supplies for the following day's operations.
- # Greeley, CO, US
- # +1 970-473-9739
- Lexi.villafana@icloud.co
- Server/Bartender
Education
G.E.D. - undefined
Morgan Community College
Fort Morgan, CO01.2013
Skills
- Cleaning and custodial services
- Leadership and team management
- Serving and customer service
- Basic math proficiency
- Direct care provision
- Restaurant operations
- Operating systems knowledge
- Computer proficiency
- Time management expertise
- Customer support strategies
- Inventory control and management
- Auditing and ordering processes
- QuickBooks and reporting skills
- Safety, health, and sanitation practices
- Food safety compliance
- CPR and first aid certification
- Healthcare provision
- Cash handling experience
- Group home support
- Medication administration experience
- Conflict resolution skills
- Communication proficiency
- Microsoft Word expertise
- Sales strategies and techniques
- Quick service restaurant experience
- Organizational skills
- CPR
- First aid
Certification
- Chevron Safe Operations Training July 2023 to Present
- H2S Training July 2023 to Present
- OSHA 40 July 2023 to Present
- First Aid Certification
- CPR Certification
- ServSafe
Timeline
Sales Associate
Victra Wireless
09.2025 - Current
Children's Retail Associate
Once Upon A Child Franchise
07.2025 - Current
Guard Shack
RPS Energy
08.2022 - 10.2023
AST Build Crew
Tetra
01.2021 - 02.2021
Water Transfer Technician
Forrest Energy
01.2020 - 02.2021
Bartender
The Den
01.2018 - 04.2025
Direct Care Provider
Eastern Colorado Services
01.2017 - 12.2018
Assistant Manager
Eagles Gas and Convenience
01.2014 - 12.2015
Book Keeper
Badger Creek Dairy Farm
01.2014 - 12.2014
Cook
Brush Pizza Company
01.2010 - 12.2014
G.E.D. - undefined
Morgan Community College