Summary
Overview
Work History
Education
Skills
Timeline
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Tess Young

Fort Collins,CO

Summary

If I had to describe myself I would say I am reliable, willing to handle various tasks, and polite. I would consider myself an engaging communicator with good customer service. From working at a fast pace ice cream shop & catering business, I have learned good time management and am able to work efficiently with others. I am organized and eager to learn new things and take on new challenges.

Overview

8
8
years of professional experience

Work History

Markdown Associate

TJ Maxx, TJX Companies
CHICAGO, Illinois
12.2023 - 01.2024
  • Managed inventory levels by monitoring stock availability and adjusting markdowns when necessary.
  • Provided customer service support as needed regarding product inquiries, returns, exchanges, or price adjustments due to markdowns.
  • Collaborated with other departments to ensure timely execution of markdowns.

Catering Staff Member

Unforgettable Edibles
Chicago, IL
11.2023 - 12.2024
  • Packaged and bagged cooked food and prepared items.
  • Reconciled oral instructions with written order sheets to achieve correct and organized product setup.
  • Ensured that all food was served promptly and properly presented according to standards set by the caterer.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Supported chefs in managing food preparation to achieve precise plating and presentation.
  • Communicated effectively with other members of the catering staff throughout events to ensure a smooth flow of operations.

Restaurant Team Member

Dairy Queen Grill & Chill
Park Ridge, IL
04.2018 - 07.2023
  • Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Took orders, prepared ice cream and food, and processed payments.

Gym Staff Member

FFC
Park Ridge, IL
03.2021 - 05.2022
  • Cleaned and sanitized locker room to complete station assignments, wiping down gym equipment and restocking supplies.
  • Answered phones and completed guest check-in.
  • Used POS system to assist with new membership cards, change of address and billing questions.
  • Understood and communicated facility rules and standards and monitored guest activities to verify compliance.
  • Welcomed, greeted, and interacted with members and guests.
  • Collected soiled linen or clothing to prepare for laundering.
  • Operated the building's café, taking orders, preparing food, and using the cash register.
  • Provided care for children at the gym's daycare.

Caddy

Park Ridge Country Club
Park Ridge, IL
05.2017 - 05.2018
  • Maintained courses by fixing divots and ball marks and raking bunkers.
  • Calculated yardage and located errant golf balls.
  • Kept pace of play smooth and productive for golfers.
  • Worked regular shifts and tournaments in support of professional and amateur golfers.
  • Monitored, located, and retrieved errant shots.
  • Calculated yardage and reported to golfers.
  • Cleaned golf carts, clubs, and golf balls.
  • Maintained grounds and course to prevent hazards or unsightly damage.

Education

Bachelor of Arts - Criminology & Criminal Justice

Colorado State University
Fort Collins, CO
05-2026

High School Diploma -

Maine South High School
Park Ridge, IL
05.2022

Skills

  • Guest Experiences
  • Company Policies and Procedures
  • Email and Phone Orders
  • Menu Memorization
  • Safe Food Handling
  • Cleaning Services
  • Reliable and Trustworthy
  • Friendly, Positive Attitude
  • Work Ethic
  • Customer Service
  • Teamwork and Collaboration
  • Interpersonal Communication
  • Sanitation Practices
  • POS Systems

Timeline

Markdown Associate

TJ Maxx, TJX Companies
12.2023 - 01.2024

Catering Staff Member

Unforgettable Edibles
11.2023 - 12.2024

Gym Staff Member

FFC
03.2021 - 05.2022

Restaurant Team Member

Dairy Queen Grill & Chill
04.2018 - 07.2023

Caddy

Park Ridge Country Club
05.2017 - 05.2018

Bachelor of Arts - Criminology & Criminal Justice

Colorado State University

High School Diploma -

Maine South High School

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