Amber Wooley

Scanning and tagging price changes, moving marked-down items to clearance, and preparing merchandise for the sales floor, all while supporting store recovery, cleanliness, and general operations, often with customer interaction and cashier duties, ensuring a positive shopping environment and upholding company standards for a dynamic

I also cross-trained as a cashier, backroom, fitting room, and slaes floor associate.

• Informed clients of policies and procedures.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Met with customers to provide information about available products and policies.
• Analyzed customer needs to provide customized insurance solutions.
• Educated clients on insurance policies and procedures.
• Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.

• Consulted with parents to build and maintain positive support networks and support continuing education strategies.
• Implemented curriculum to enhance classes with learning-focused activities.
• Sanitized toys and play equipment each day to maintain safety and cleanliness.
• Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
• Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
• Gathered materials and resources to prepare for lessons and activities.

• Recorded symptoms and documented medical observations to inform treatment decisions.
• Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
• Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
• Administered routine, post-operative and daily treatments to animals under direction and supervision of veterinarian.
• Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.

• Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
• Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
• Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.

• Employed positive reinforcement with animals using "clicker-training" method, voice rewards and food rewards.
• Evaluated animals to determine temperaments, abilities and aptitude for training.
• Observed dogs in various settings to determine behavioral concerns and problems.
• Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.
• Maintained clean training arena for group classes.
• Utilized positive reinforcement techniques to successfully train animals.