ABINADI HERNANDEZ
Cedar Creek,Tx
Summary
Organized and dedicated team player. Eager for continuous learning. Self-motivated and goal-driven. Passionate for customer service and committed to deliver an outstanding experience for both customers and colleagues.
Overview
6
6
years of professional experience
Work History
Bilingual Fraud Intake Associate
TaskUs
01.2024 - Current
- Elevated the quality of service provided to clients by offering knowledgeable assistance during intake interviews.
- Conducted data analysis to identify suspicious activity as well as patterns that might indicate fraudulent activity.
- Increased accuracy in data tracking by diligently reviewing all intake forms for completeness and consistency before submission to case managers.
- Participated in ongoing training programs to stay current on industry best practices, improving service provision to clients as a result.
- Assisted in increasing efficiency by maintaining organized records of client interactions and follow-ups.
Car Sales Associate
Gullo Ford Of Conroe
05.2023 - 09.2023
- Increased customer satisfaction by providing personalized vehicle recommendations based on their needs and preferences.
- Collaborated with the finance and management team to secure favorable financing options for customers.
- Built long-lasting relationships with clients, resulting in repeat business and referrals.
- Maintained up-to-date knowledge of inventory, ensuring accurate information was provided to potential buyers.
- Utilized CRM tools to track leads, manage follow-ups, and effectively build client pipelines.
Receptionist
Northwest Counseling and Wellness
04.2022 - 12.2022
- Welcome visitors in a friendly and professional manner, and direct to appropriate personnel
- Addressed inquiries in a confident and knowledgeable manner via phone and email
- Schedule and confirm appointments and meetings for staff members. Answered calls and directed to corresponding office staff
- Input patient information into the database, verify insurance coverage.
- Delivered administrative support. Upload documents into patient's charts
- Covered policies and procedures with visitors and new staff when appropriate.
Credit Card Fraud Specialist
Discover Financial Services
09.2021 - 07.2022
- Handled high volume of calls maintaining performance metrics and directing calls to corresponding departments when adequate
- Verified customer identity and reviewed spending activity to detect and prevent financial crime activities
- Performed general banking functions such as taking payments, card and account replacement, fund transfers, etc
- Summarized fraud and disputes information into a detailed report and submitted to the corresponding department for further investigation
- Collaborated with team members to find and discuss fraud trends and patterns
Hostess/Floor Supervisor
Chile-Tepin
08.2018 - 01.2022
- Coordinated all areas of the restaurant to ensure quality services in a timely manner
- Greeted incoming guests
- Coordination and set up for parties of 20+ guests
- Answered phones promptly to provide information and record and confirm reservations
- Responded appropriately to customer complaints and worked closely with management when needed
- Monitored dining area to assess server capacity and estimate wait times
- Verified completion of cleaning, maintenance, housekeeping, and side-work duties.
Education
High School Diploma -
Skyridge High School
Lehi, UT05.2017
Skills
- Spanish Fluency
- Client Relationship Building
- Information Gathering
- Data entry proficiency
- CRM
- Data Analysis
- Risk Assessment
- Compliant with policies and procedures
- Computer proficiency (Microsoft programs as well as custom applications and systems)
- Task Prioritization
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bilingual Fraud Intake Associate
TaskUs
01.2024 - Current
Car Sales Associate
Gullo Ford Of Conroe
05.2023 - 09.2023
Receptionist
Northwest Counseling and Wellness
04.2022 - 12.2022
Credit Card Fraud Specialist
Discover Financial Services
09.2021 - 07.2022
Hostess/Floor Supervisor
Chile-Tepin
08.2018 - 01.2022
High School Diploma -
Skyridge High School