Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Melissa Carrasco

Streamwood,USA

Summary

Proactive and goal-oriented Fraud Identity Theft Specialist with extensive expertise in credit card fraud trends and prevention strategies. Resourceful specialist with strong background in risk assessment and fraud investigation enhances the ability to implement effective security measures and educate clients on identity protection. Committed to collaboration within teams dedicated to minimizing fraud risks and maximizing client trust, ensuring a safer financial landscape for all stakeholders.



Overview

22
22
years of professional experience

Work History

CREDIT CARD FRAUD IDENTITY THEFT BILINGUAL SPECIALIST

JP Morgan Chase
01.2019 - 09.2025
  • Proficient in using fraud detection tools
  • Managed potentially over 95 inbound calls daily
  • Identify suspicious patterns.
  • Implement procedures to prevent financial losses due to fraud.
  • Provide internal feedback and examples to improve fraud prevention measures.
  • Maintain up to date on fraud trends.
  • Trained to work on multiple outbound fraud reports.
  • Participate in various pilot test system procedure updates.
  • Assist with side by sides for new hires.
  • Place outbound calls as necessary upon review on outbound cases.
  • Take appropriate measures to minimize risk and loss to the bank.

CREDIT CARD FRAUD BILINGUAL ANALYST

JP Morgan Chase
01.2013 - 12.2018
  • Managed potentially 100 inbound calls daily for fraud claims.
  • Ownership of each customer interaction with respect and empathy.
  • Provided Best service to handle fraud concerns.
  • Strong Decision making skills to place proper adjustments.
  • Audit requirements met.
  • Flexible to adapt to change.
  • Maintained good score card for decision quality.

CORPORATE ACCOUNTS SPECIALIST

Union Line Graybear Inc.
01.2004 - 12.2012
  • Managed potentially 60 inbound calls daily. Inquiries from customers regarding status of their purchase orders, ship dates, back order dates, inventory availability, tracking numbers, billing and returns.
  • An unwavering commitment to customer service with the ability to build productive relationships, resolve complex issues and win customer loyalty.
  • Processed purchase orders, new client accounts, weekly reports, return authorization numbers.
  • Implemented changes to existing accounts, filing documents and other paperwork, managing records and follow up of customers.
  • Managed new and existing accounts by planning and organizing daily work schedule to manage the daily orders and general operations related to customers.
  • Identified clients needs and developed customized solutions to meet these needs.
  • Manager of corporate accounts.
  • Trade show coordinator. Logistics management for freight carriers for apparel products . Event planing for indoor show expositions to present the company's apparel products and services to a diverse set of potential clients.
  • Display design setting up a visually appealing booth to sell products generate leads and engage with new customers.
  • Analyzed lead data and gathered valuable insight to inform future marketing strategies.
  • Input data in a yearly inventory report.
  • Greeted customers and gave a welcome tour of the factory.
  • Assist with new employee training.

Education

Some College (No Degree) - MEDICAL BILLING AND CODING

Morton College
Cicero, IL
01-2005

High School Diploma -

Morton East High School
Cicero, IL
06.2003

Skills

  • Strong interpersonal skills
  • Spanish fluency
  • A passion for taking care of customers
  • A work ethic based on dedication to the company and its mission
  • Team collaboration
  • Analytical thinking
  • Investigation techniques
  • Identity verification
  • Sound judgment
  • Fraud claims handling
  • Transaction trend analysis
  • Compliance training
  • Remote office availability
  • Trade show coordinator event planing indoor exhibition shows for business marketing strategies
  • Organizational agility
  • Logistics management

LANGUAGES

Spanish | Advanced.
English | Advanced

Timeline

CREDIT CARD FRAUD IDENTITY THEFT BILINGUAL SPECIALIST

JP Morgan Chase
01.2019 - 09.2025

CREDIT CARD FRAUD BILINGUAL ANALYST

JP Morgan Chase
01.2013 - 12.2018

CORPORATE ACCOUNTS SPECIALIST

Union Line Graybear Inc.
01.2004 - 12.2012

Some College (No Degree) - MEDICAL BILLING AND CODING

Morton College

High School Diploma -

Morton East High School

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