STACY POWELL
Pace, FL
Summary
Dedicated Fraud Investigator with 5 years of experience in identity theft cases. Skilled in analyzing fraud trends, managing investigations, and creating comprehensive reports. Committed to safeguarding sensitive information and enhancing fraud detection strategies.
Overview
10
10
years of professional experience
Work History
Fraud Investigator (Identity Theft)
Navy Federal Credit Union
Pensacola, FL
08.2021 - Current
- Investigate fraud, transactions, cases and activities including reports alleging loss of assets from various businesses.
- Create reports detailing the reasoning, findings and results of the investigations.
- Research and review public record databases to identify, analyze and verify information for new applications.
- Review discrepancies with previously provided information to determine potential fraud risk of memberships.
- Trained in UAD, LexisNexis, ePort, RSA, Splunk, IBM content navigator, Iovation, and OMA/ONA applications.
- Collect evidence from available systems and methods while ensuring chain of evidence and safeguarding documents in accordance with state/federal laws, rules, regulations and Navy Federal Policies and Procedures.
- Facilitated training sessions for new team members on essential daily task execution and assignment completion.
- Conducted thorough investigations into potential fraud cases, utilizing advanced analytics and investigative techniques.
- Ensured compliance with federal regulations while maintaining high standards of accuracy in all investigations.
- Engaged with team members to analyze fraud trends and develop effective countermeasures against fraudulent practices.
- Validated government-issued identification and supporting documentation to confirm the applicant's identity.
Staff Assistant
American Consulting Professionals
Milton, Fl
03.2020 - 08.2020
- Oversaw task management for multiple supervisors, enhancing marketing support efficiency.
Streamlined office supply inventory and ordering processes to optimize resources.
Coordinated document formatting and calendar management to improve information accessibility. - Utilized cloud based storage software, ProjectWise, to annotate, track and store files to increase productivity.
- Annotate and record progression of numerous current and future projects, while meticulously tracking a list of Board of County Commissioners, roadwork projects, and attend public county meetings.
- Maintained comprehensive records of inspection reports for roadway projects and organized bridge databasing.
- Used on a daily basis and am proficient with all Microsoft Office programs, Adobe Acrobat and ProjectWise.
- Provided assistance to nine other employees by sustaining a professional demeanor throughout all interactions often resolving last minute requests to guarantee the success of our clients.
- Pioneered a training track to assist incoming staff assistants with adjusting to program policies and duties.
Senior Staff
Navy Marine Corps Relief Society (NMCRS)
10.2018 - 12.2019
- Assumed the responsibilities of the director during her absence; open, close the facility and provide guidance to all NMCRS staff enduring full support for all service members and their families.
- Placed calls to NMCRS Headquarters for approval of loans outside of the allotted fund limit.
- Conducted thorough analysis of discrepancies to enhance the authenticity of loan requests and provide actionable recommendations.
- Analyzed client requirements and provided tailored solutions to address specific needs within budget limits.
Case Worker 3
Navy Marine Corps Relief Society (NMCRS)
01.2017 - 12.2019
- Determined proper use of donated funds to ensure use of funds in compliance with NMCRS policies, guidelines and regulations.
- Engaged with clients and outside contacts to effectively troubleshoot and resolve discrepancies and problems.
- Implemented measures to safeguard personal identifiable information, supporting compliance with NMCRS confidentiality standards.
- Compiled and distributed clear case notes following each meeting to facilitate communication among case managers regarding case progress.
- Cultivated a collaborative atmosphere among personnel through strategic coordination and planning of team-building events.
Case Manager/Chairman of Volunteers
Navy Marine Corps Relief Society (NMCRS)
Yuma, AZ
10.2016 - 12.2019
- Provided administrative support directly to the NMCRS Director, send email correspondence, answer phones, prepare/maintain volunteer schedules; Individually completing more than 2,200 volunteer hours responsible for over $180,000 in processed loans.
- Recruited and prepared volunteer orientation packets, interviews, and provide flexible volunteer opportunities to ensuring full support to our community.
- Spearheaded a marketing campaign by preparing scripts for promotion videos working closely with Marine Corps Air Station Yuma Public Affairs to raise awareness about available services provided by the NMCRS.
- Facilitated resolution of complaints and conflicts among volunteers through professional mediation techniques.
- Scheduled appointments, and assist with patron casework flow to include interviewing clients individually to determine individual needs were met.
- Planned activities, reviewed budgets and prices for cost effectiveness in order to stay within allotted budget.
Education
Bachelor of Science - Criminal Justice
The University of West Florida
Pensacola, FL2008
Associate of Arts -
Pensacola Junior College
Pensacola, FL2003
Skills
- Recruiting
- Fostering Teamwork
- Attention to Detail
- Public Relations
- Effective call management
- Report Writing
- Fraud prevention
- Report filing
- Investigative techniques
- Case assignment oversight
- Fraud detection
- Case management
- Activity monitoring
- Loss prevention
- Trend analysis
- Pattern detection
- Banking operations
- Account information review
- Fraud and anomaly analysis
- Fraud identification
- Report writing
- Decision-making
- Administrative Support
- Oral and Written Communication Skills
- Analytical Skills
- Financial Counseling
- Conflict Management
- Microsoft Office Suite
- Strong Work Ethic
- Personnel and Operations Management
Timeline
Fraud Investigator (Identity Theft)
Navy Federal Credit Union
08.2021 - Current
Staff Assistant
American Consulting Professionals
03.2020 - 08.2020
Senior Staff
Navy Marine Corps Relief Society (NMCRS)
10.2018 - 12.2019
Case Worker 3
Navy Marine Corps Relief Society (NMCRS)
01.2017 - 12.2019
Case Manager/Chairman of Volunteers
Navy Marine Corps Relief Society (NMCRS)
10.2016 - 12.2019
Bachelor of Science - Criminal Justice
The University of West Florida
Associate of Arts -
Pensacola Junior College
Awards and Recognition
- Meritorious Service Award November 2019
- Superior Performance Award April 2019
- Presidential Certificate of Merit April 2018
- Finalist for Volunteer of the Year 2018 May 2018
- Presidential Certificate of Commendation December 2018
- Special Recognition Certificate April 2017
- Certificate of Merit December 2017
- Certificate of Appreciation (5)