Michael Sanders
Oakfield,ME
Summary
I’m a motivated individual driven by the desire to make the world a better place and to provide for my family. I gain much satisfaction when I'm able to contribute in the detection and intervention of those that seek to steal from clients or to use the institution as a vehicle for crime. Over the last 6 years in the banking industry, I've developed my skills to be a better, more articulate communicator with clients and teammates, and have grown my knowledge in detecting various kinds of fraud. I strive to always be a team player and an asset of the organization of which I am a part of.
Overview
16
16
years of professional experience
Work History
Lead Specialist - Card Fraud Detection
Key Bank
Work from Home
03.2022 - Current
- Analyze real time ATM, Debit and Credit card transactions for potential fraud and when applicable initiate the fraud claim and reissue process
- Process alerts in accordance with quality guidelines, documented procedures, and bank/department policies
- Communicate developing fraud trends to management
- Submit detailed reports to related departments for fraudulent or suspicious transactions pertaining to First Party Fraud, Scams, ATO, and ACH/WIRE.
Teller
Key Bank
Houlton ME
03.2021 - 03.2022
- Processes client transactions accurately, while offering additional products and services to deepen client relationships
- Performs outbound calls to clients to schedule appointments or to perform client service
- Responsible for following cash handling policies and keeping up to date on new teller procedures.
Food Handler
Brookside Restaurant
02.2021 - 07.2021
- Packaged prepared food into containers to be sold at a different location
- Carried heavy loads of food on pallets to and from restaurant to second store
- Delivered beverages and other items between locations.
Senior Teller
TD Bank
Houlton, ME
09.2018 - 03.2021
- Processed customer transactions, such as deposits, withdrawals and check cashing
- Maintained professional and friendly communication with customers
- Responsible for keeping drawer in balance, following store regulations and completing monthly operations
- Assisted in training other tellers
Pharmacy Technician
Rite Aid Pharmacy
Houlton, ME
08.2017 - 09.2018
- Processed prescriptions and prepared labels for controlled and noncontrolled substances
- Performed billing procedures daily and dealt with insurance inquiries and concerns of customers
- Counted and handled controlled and noncontrolled substances accurately without incident.
Radio Operator
United States Marine Corps Reserve
Farmingdale, NY
06.2014 - 08.2018
- Set-up, establish, and upkeep radio communications
- Maintain a clean and organized radio operating area
- Be at the appointed location 2-3 times per month on time.
Crew Member Grill/Service
McDonalds
Houlton, ME
08.2016 - 08.2017
- Skilled in every job position in the store
- Maintained exemplary customer service standards during stressful, fast paced work days
- Handled money with zero instances of giving more or short changing customers
- Followed proper procedures for safe food preparation, assembly, and distribution
- Communicated positively and cooperatively with customers, Co-workers, and management.
Stocker 25 hours/week
Costco
Commack, NY
10.2015 - 12.2015
- Receive and relocate pallets into their proper places
- Hand stocking pallets that have diminished
- Maintain a clean work environment.
Counselor-in-training/Junior Counselor/Senior Counselor 36hrs/week
United North Amityville Youth Organization (UNAYO)
Amityville, NY
09.2009 - 09.2014
- Organizing academic work for classes of different age groups
- Overseeing junior counselors and counselors in training
- Responsible for leading basic exercise and safety classes.
Instructor 35 hours/week
Pak’s Karate Academy and Fitness Center
Copiague, NY
02.2009 - 02.2014
- Responsible for training youth and new instructors
- Second in command and in charge of two Martial Arts programs
- Responsible for leading multiple fitness classes
- Observed and graded students for promotions and tournaments.
Jury/Bailiff
Town of Babylon Youth Court
North Babylon, NY
09.2010 - 09.2013
- Member of the Jury - allocating sentences for offenders
- Bailiff - responsible for upholding the security of the court during sessions.
Landscaper/Maintenance/Group Leader Vacation Bible School 12hrs/week
Calvary Chapel of Hope
Amityville, NY
01.2008 - 01.2011
- Responsible for the caretaking of 15+ kids during VBS
- In charge of mowing, trimming, and general upkeep of lawn and garden
- General maintenance of the building including: vacuuming, and dusting.
Education
Abeka Homeschool (High School)
06.2013
Skills
- Strong interpersonal skills
- Very good at situational adaptation
- Strong work ethic
- Proficient in FACTS, Quest, Hogan, Cardguard, FDWC, DAG, and NICE
Timeline
Lead Specialist - Card Fraud Detection
Key Bank
03.2022 - Current
Teller
Key Bank
03.2021 - 03.2022
Food Handler
Brookside Restaurant
02.2021 - 07.2021
Senior Teller
TD Bank
09.2018 - 03.2021
Pharmacy Technician
Rite Aid Pharmacy
08.2017 - 09.2018
Crew Member Grill/Service
McDonalds
08.2016 - 08.2017
Stocker 25 hours/week
Costco
10.2015 - 12.2015
Radio Operator
United States Marine Corps Reserve
06.2014 - 08.2018
Jury/Bailiff
Town of Babylon Youth Court
09.2010 - 09.2013
Counselor-in-training/Junior Counselor/Senior Counselor 36hrs/week
United North Amityville Youth Organization (UNAYO)
09.2009 - 09.2014
Instructor 35 hours/week
Pak’s Karate Academy and Fitness Center
02.2009 - 02.2014
Landscaper/Maintenance/Group Leader Vacation Bible School 12hrs/week
Calvary Chapel of Hope
01.2008 - 01.2011
Abeka Homeschool (High School)
Similar Profiles
Ashley COffeyAshley COffey
Financial Wellness Consultant at Key BankFinancial Wellness Consultant at Key Bank
Paul DiehmPaul Diehm
Quality Control Analyst at Key BankQuality Control Analyst at Key Bank
Elizabeth AndreoliElizabeth Andreoli
FWA at Key BankFWA at Key Bank