Christina Rowland
Summary
Results-driven Bank Manager with nearly three decades of experience in financial services, specializing in business banking operations and client relationship management. Proven track record of leading high-performing teams, driving revenue growth, and delivering tailored banking solutions to small and medium-sized businesses. Adept at credit analysis, risk assessment, and portfolio management with a strong commitment to regulatory compliance and customer satisfaction. Skilled in identifying growth opportunities, networking and working with established Center of Influence to cultivating long-term client partnerships to achieve strategic business goals.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Branch Manager/Small Business Banker
Key Bank
11.2017 - Current
- Created a cost savings plan that was implemented corporate wide generated cost savings of approximately 2.2 million dollars with in first quarter of being implemented.
- Facilitated daily morning huddles, observational coaching and monthly coaching preview / review banker's appointments for each day.
- Lead low performing branch to high performing branch in one year
- Team received Red Key Award 7 times.
- Consistently exceeded small business goals by 200% or more quarter after quarter.
- Established multiple COI's and receive a consistent stream of referrals from business clients.
- Developed a reputation as a trusted advisor by consistently exceeding clients expectations and providing sound financial guidance tailored to each clients needs.
- Accepted into the Leadership Development Council 2025
- Lead the small business advisory council.
- Collaborated with branch partners to cross-sell banking products and services, increasing overall revenue for the bank.
Executive Officer/Branch Manager
US Bank
03.2010 - 11.2017
- Promoted to Executive Officer within 6 months of employment
- Branch reached Pinnacle Status 14 times in seven years
- Promoted to larger client based branch to assist that branch to excel
- Met and exceeded all branch goals quarter after quarter
- Grew branch profit and loss statement year over year
- Increased number of loan applications taken and loan volume
- Produced 3.6 million in loans, grew balances by 1 million
- Increased branch client experience scores to 100%
- Managed team of six employees, coached all to exceed teller referral goals and individual banker goals.
- Ability to convert prospects to clients and client service issues into sales
- Successfully made branch compliant to annual audit standards with 100% pass rate
- Accepted into woman's development group to be mentored and developed to further my career.
- Certifications/License: Licensed in Accident and Health insurance, Life and Fixed/Variable Annuities
AVP/Branch Manager
FirstMerit Bank
05.1999 - 02.2009
Education
Associate of Arts - Business Management
Mount Vernon Nazarene University
Mount Vernon, OH06.1998
Skills
- Business Loan Origination
- Relationship Management
- Small & Medium Lending
- Cash Management Solutions
- Risk Assessment & Mitigation
- Financial Statement Analysis
- Strategic Business Development
- Client Retention & Growth Strategies
- Banking Operations Management
- Sales Forecasting & Goal Achievement
- Staff Leadership & Performance Coaching
- Financial Needs Assessment
- Business Plan Evaluation
Certification
Certifications/License: Licensed in Accident and Health insurance, Life and Fixed/Variable Annuities
Affiliations
- Current treasurer and board member of BrainTree
- Member of the Richland County Chamber of Commerce
- Certified Key 4 Woman advisor
- Developed and planned a drive to raised money for the Harmony House and woman's domestic violence center in Mansfield
- Past Treasurer and Board Member LeapYear
- Served as past President, Vice President, and board member of the Morrow County Chamber of Commerce
- Served as a past member of the Crawford County Chamber of Commerce.
Timeline
Branch Manager/Small Business Banker
Key Bank
11.2017 - Current
Executive Officer/Branch Manager
US Bank
03.2010 - 11.2017
AVP/Branch Manager
FirstMerit Bank
05.1999 - 02.2009
Associate of Arts - Business Management
Mount Vernon Nazarene University
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