Zoe Thal
Cleveland,OH
Summary
Experienced and dedicated Household Manager with a strong background in customer service and personal assistance. Over 8years of managing high-end households with discretion, professionalism, and attention to detail. Skilled in coordinating daily operations, supervising staff, handling vendor relationships, and ensuring smooth household functioning. Adept at providing exceptional service, anticipating needs, and maintaining a welcoming, organized environment for families and guests. Known for excellent communication, problem-solving skills, and the ability to adapt to a fast-paced, ever-changing environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Key Bank
09.2022 - Current
- Assisted customers with inquiries, providing accurate information on banking products and services.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Streamlined account opening processes, improving efficiency and reducing wait times for clients.
- Utilized CRM software to track interactions and follow up on customer requests promptly.
- Educated clients on digital banking tools, increasing user engagement and adoption rates.
- Monitored account activity for potential fraud, ensuring timely reporting and resolution of issues.
Family Assistant /Household Manager
Private Individuals (Private Family)
01.2017 - 09.2022
- Coordinated family schedules, ensuring efficient management of daily activities and appointments.
- Implemented educational support strategies, enhancing children's learning experiences and engagement.
- Organized household tasks, streamlining operations to maintain a harmonious living environment.
- Managed communication between family members and external service providers, fostering strong relationships and collaboration.
- Assisted in budgeting and financial planning, contributing to effective household management and resource allocation.
- Assisted with daily household tasks for a smoother family routine, including meal preparation and laundry duties.
Family Nanny / Family Manager
Private Family
01.2014 - 01.2017
- Supervised daily activities and schedules, ensuring children's safety and well-being.
- Developed engaging educational activities to promote cognitive and social development.
- Collaborated with parents to establish consistent routines and discipline strategies.
- Managed household tasks, including meal preparation, laundry, and cleaning, fostering a nurturing environment.
- Enhanced family dynamics by facilitating open discussions around children's progress and challenges.
- Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
Education
Bachelor of Science - Early Childhood Education
Walden University
Minneapolis, MN01-2025
Early Childhood Education
Cuyahoga Community College
Cleveland, OH12-2019
Skills
- Good communication skills
Effective problem resolution
Accident-free driving history
- Home maintenance
- Security measures
Certification
CPR and First Aide
Timeline
Customer Service Specialist
Key Bank
09.2022 - Current
Family Assistant /Household Manager
Private Individuals (Private Family)
01.2017 - 09.2022
Family Nanny / Family Manager
Private Family
01.2014 - 01.2017
Bachelor of Science - Early Childhood Education
Walden University
Early Childhood Education
Cuyahoga Community College
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