Abiodun Alasoluyi
Bear,DE
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Officer
Iconic Stones Global LLC
2023.02 - Current
- Processed customer service orders promptly to increase customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Representative
Corporate View Global Cargo And Logistics LLC
2020.03 - 2023.01
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Bachelor of Arts - Philosophy
University of Ado Ekiti
Ado Ekiti, NigeriaMBA - Business Administration And Management
Ekiti State University
Ado Ekiti, NigeriaSkills
- Report creation
- Cross-Functional Collaboration
- Recordkeeping strengths
- Microsoft Office Suite
- Customer Relationship Management (CRM)
- Complaint Investigation
- Product Knowledge
Timeline
Customer Service Officer
Iconic Stones Global LLC
2023.02 - Current
Customer Service Representative
Corporate View Global Cargo And Logistics LLC
2020.03 - 2023.01
Bachelor of Arts - Philosophy
University of Ado Ekiti
MBA - Business Administration And Management
Ekiti State University
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