ABIODUN OBAYEJU
San Antonio,TX
Summary
Desktop support Specialist | IT Support Technician
A detailed-oriented professional with a passion for service in the information technology industry. Skilled in a wide range of desktop applications, their uses, and how to maintain and repair them. Expert interpersonal communicator who is not satisfied until the customer is satisfied. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Air Transportation Specialist
United States Air Force Reserve
08.2022 - Current
- Adhered to established protocols and safety procedures for loading and transporting potentially hazardous cargo.
- Entered shipping information into computer system and estimated freight and postal rates.
- Fostered military transportation safety and efficiency.
- Managed and adjusted planned transportation activities to accommodate unexpected challenges or emergency airdrops.
- Examined cargo and freight shipments to check goods' condition.
- Inspected airframes to detect wear and other defects.
- Directed more than 5 delivery trucks to shipping doors or designated areas and helped unload and load goods daily.
- Collaborated with crew chief to coordinate fitting and alignment of heavy parts.
- Maintained repair logs to document all corrective and preventive aircraft maintenance.
Desktop Support Analyst
HCL America
01.2021 - Current
- Provided on-site and remote technical support to users
- Coordinated with vendors to obtain necessary components and maintain smooth operations
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions
- Responded to customer inquiries and provided technical assistance over phone and in person
- Support computer hardware, operating systems, networking devices, software, and peripherals.
- Scheduled follow up calls for unresponsive/unreachable customers.
- Managed over 20 incidents per day with average of 90 percent resolution.
- Installed, configured and maintained computer systems and network connections
- Relate to customers respectfully and professionally, thereby ensuring high level of customer satisfaction.
- Proficient usage of ticketing system like service now, in resolving incidents, and documenting troubleshooting steps.
- Directly supported in-house service ticket software for non-emergency user-related issues
Automated Logistical Specialist
United States Army Reserves, JBSA Camp Bullis
03.2014 - 03.2022
- Squad leader | Sargent- E5
- Supervised and managed stock records; including order receipts, storage, distribution, issuance of equipment records and parts.
- Maintained accountabilities of all classes of materials within department’s chain of custody.
- Take calls and report issues and concerns to through chain of commands.
- Conduct Preventative maintenance of vehicles and generators
- Trained new soldiers on core responsibilities of unit clerk, including how to use global combat support system (GCSS – Army), in carrying out logistical operations.
- Ensured safety and welfare of troops during unit battle assembly and beyond.
- Qualified with M4, and M16 rifles.
Squad leader
04.2021 - 09.2021
- Sargent- E5
- Supervised and managed stock records; including order receipts, storage, distribution, issuance of equipment records and parts
- Maintaining accountabilities of all classes of materials within department’s chain of custody.
- Take calls and report issues and concerns through chain of commands.
- Trained new soldiers on core responsibilities of unit clerk position including how to use global combat support system (GCSS – Army) in carrying out maintenance operations.
- Maintained property and equipment inventory and crew assignments
- Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors
Correctional officer IV
Texas, Justice
11.2015 - 12.2020
- Search for contraband; conduct “pat” and “strip” body searches.
- Restrain combative inmate, use deadly force (firearms or chemical agents) when needed.
- Respond to emergencies and perform First Aid and CPR when required.
- Transported inmates to and from court hearings, medical appointments and other locations
- Enforced rules and regulations to maintain order among inmates
- Inspected work sites and crew trucks for contraband, cleanliness, and safety
- Responded to emergency situations and de-escalated hostile confrontations
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers
- Assisted in intake and release of inmates
- Supervised inmates during meals, recreation and other activities
- Made rounds at specified intervals and conducted head counts and roll calls
- Conducted security checks of inmates and living areas
- Prepared reports to document incidents and violations
- Managed over 200 inmates daily
Education
Certificate of Training -
United Training Academy
San Antonio, TX06.2022
Associate of Applied Science - Information Assurance And Cybersecurity
San Antonio College
San Antonio, TX12.2020
Skills
- Technical Skills
- Operating Systems: Windows 7/81/10, Windows Server 2008/2012 R2/2016
- Network Technologies: OSI & TCP/IP Models, Network Mapping, LAN/WAN, Wireless
- Problem-Solving
- Security: Cryptography, Malware Analysis, VPN, IDS/IPS, Honeypots, Firewall, Protocols, Backup/Recovery Plan
- Hardware: Computers, Laptops, Printers, Mobile Devices, Switches, Routers, Hubs, Projectors, Peripherals
- Software/Applications/Tools: Microsoft Office Suite, SharePoint, Virtualization, VMware, Remote Desktop, Process Monitor, Active Directory
- Skills
- High level of communication skills to ensure customer satisfaction
- Good listener, team player, and very adaptive in ensuring positive result towards company’s interest
- Very flexible in working schedules, skilled in time management, and result oriented personality
- Very curious learner who is not shy from asking questions from more experienced team members
- Dependable and Responsible
- Keywords:
- Hardware, Troubleshooting, Software, Communication, Computer Components, System Understanding, System Support, Management, Various System Related Support, Face-to-Face Communication, and System Troubleshooting, Software and Hardware Technology, PC, Phone Support, Email, Equipment, Documentation, Ticketing, Monitor, Network Support, Remote, Information Systems, Technical Knowledge, and Skills, Maintain, Configure, Install, Remedy Ticket System, Customer Service
Certification
CompTIA Security+ (In Progress)
Timeline
Air Transportation Specialist
United States Air Force Reserve
08.2022 - Current
Squad leader
04.2021 - 09.2021
Desktop Support Analyst
HCL America
01.2021 - Current
Correctional officer IV
Texas, Justice
11.2015 - 12.2020
Automated Logistical Specialist
United States Army Reserves, JBSA Camp Bullis
03.2014 - 03.2022
Certificate of Training -
United Training Academy
Associate of Applied Science - Information Assurance And Cybersecurity
San Antonio College