Abish Fajardo
Raleigh,NC
Summary
Dynamic professional with extensive experience at Fiserv, excelling in project management and technical troubleshooting. Proven track record in enhancing productivity through data analysis and delivering exceptional customer service. Adept at navigating complex systems and fostering collaboration across teams to achieve successful implementations and optimize client operations.
Overview
12
12
years of professional experience
Work History
Technical Support II
Talus
Dallas, TX
02.2025 - Current
- Working with Clover and other Point of Sale products including hardware/software devices in the payment processing industry,
- Troubleshoot and resolve technical issues related to Clover product and services.
- Collaborate with other members of the technical support team to resolve complex issues.
- Identify and escalate any recurring technical issues to higher levels of support.
Access Specialist I
Duke Health
Durham, NC
06.2024 - 02.2025
- Performs various appointment and access-related duties, including, but not limited to, scheduling, canceling, rescheduling, general appointment information, and directions.
- Coordinate services across multiple DUHS, PDC clinical locations, departments, and providers.
- Utilized multiple technology applications and systems to perform scheduling tasks to include but not limited to: EPIC, Cadence, Op-time, TeleOpti, and ZOOM
- Complete the appointment by resolving all registration and scheduling warning messages, confirming the referring provider, the location of the visit, directions, and additional scheduling instructions as specified by specialty.
- Explained policies, procedures and services to patients.
Implementation Analyst/Assistant Project Manager
Fiserv
Coral Springs, FL
02.2021 - 02.2024
- Gathered, organized, and analyzed information to support the successful implementation of the merchant.
- Developed and managed project plans while providing status updates to management.
- Conducted internal meetings to share and identify new information, timeliness, and possible roadblocks with different groups and stakeholders, such as boarding, risk, compliance, gateway providers, among others.
- Configured software settings to meet customer needs based on functional specifications.
- Managed multiple concurrent projects while adhering to strict deadlines.
- Responsible for overseeing and monitoring daily clients' operations post-implementations.
Business Analyst II
Fiserv
Coral Springs, FL
10.2019 - 02.2021
- Developed solutions to improve productivity and incorporate technology.
- Supported business processes and end users by monitoring system operations and resolving issues.
- Analyzed costs, pricing, variable contributions, sales results, and the company's actual performance compared to the business plan.
- Created detailed process flows and user stories to document system requirements and design solutions.
- Provided technical support for existing reports, dashboards or other tools.
- Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
Account Manager
First Data/Fiserv
Coral Springs, FL
07.2017 - 10.2019
- Provided clear business insight and market knowledge to drive solutions to meet customer's business objectives.
- Followed up with key account business partners to maximize account potential and generate project leads.
- Delivered outstanding customer service during the training and learning phase on their new Point of Sale system along with other reporting tools.
- Managed multiple accounts simultaneously while meeting deadlines.
- Provided technical assistance during product demonstrations or presentations.
Boarding Specialist
First Data
Coral Springs, FL
03.2014 - 07.2017
- Responsible for new account setup, boarding, and maintenance requests for national and regional merchant and financial institutions.
- Duties include the reviewing of multiple contracts, and the implementation and maintenance of new and additional business accounts.
- Coordinated between clients and varying levels of management on projects, while effortlessly multitasking and proficiently navigating multiple systems.
- Researched and creatively resolved accounts that require a unique setup while maintaining a standard of care and diligence, quality control, and following operational procedures.
- Researched and creatively resolved accounts that require unique setup while maintaining a standard of care and diligence, quality control, and following operational procedures.
Technical Support
First Data
Coral Springs, FL
11.2012 - 03.2014
- Provided technical support to clients and stakeholders.
- Assisted the customer in understanding products, components, and systems using a technical demonstration.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Provided phone support for terminal updates, program downloads, equipment, and entitlements training.
- Assisted merchants in activating credit card terminals, providing efficient troubleshooting, and training to new and existing merchants.
Education
Associate in Science -
Miami Dade College
Miami, FL01.2017
High School Diploma -
Coconut Creek High School
05-2006
Skills
- Technical troubleshooting
- Financial analysis
- EPIC charting
- Project management
- Technical support
- Data analysis
- Customer service
- Customer support
- Software installation
- Advanced troubleshooting
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Technical Support II
Talus
02.2025 - Current
Access Specialist I
Duke Health
06.2024 - 02.2025
Implementation Analyst/Assistant Project Manager
Fiserv
02.2021 - 02.2024
Business Analyst II
Fiserv
10.2019 - 02.2021
Account Manager
First Data/Fiserv
07.2017 - 10.2019
Boarding Specialist
First Data
03.2014 - 07.2017
Technical Support
First Data
11.2012 - 03.2014
Associate in Science -
Miami Dade College
High School Diploma -
Coconut Creek High School
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