Suzana Bondza
Vancouver,USA
Summary
Dynamic IT professional with extensive banking knowledge and proven problem-solving skills at Tri Counties Bank. Adept at managing complex technical issues and enhancing customer service through effective communication. Successfully trained support staff, ensuring compliance with banking regulations while streamlining processes for domestic and international wire transfers.
Overview
22
22
years of professional experience
Work History
Technical Support II
Tri Counties Bank
Chico, California
01.2020 - 01.2022
- Performed system administration and onboarding for all for various systems including, Active Directory, Office365, Cisco phones, Prosperity, Microsoft etc.
- Diagnosed and resolved complex software problems
- Engaged with different departments ensuring flexibility and thoroughness in problem solving
- Maintained detailed documentation for all technical issues and resolutions
- Trained Level 1 support staff on identifying and resolving common issues to improve overall team efficiency
- Diagnosed and resolved technical issues with computer systems, software and networks
- Assisted with remote controlled computer access and software updates
- Assisted Managers with Bank Mergers, software installs, onboarding new employees.
IT Application Analyst
Tri Counties Bank
Chico, California
01.2017 - 01.2020
- Business and Consumer customer support for Call Center and Treasury Management and Implementation Team
- Responsible for all Business and Consumer applications such as: Business and Consumer Online and Mobile Banking, Positive Pay, Bill Pay
- Tested and deployed new software systems ensuring stability and proper functionality before fully implementing
- Backed up and upgraded existing applications
- Investigated, diagnosed and resolved faults and errors in applications
- Troubleshooted business and consumer applications and provided technical support to resolve issues.
Treasury Management Specialist
Tri Counties Bank
Chico, California
01.2015 - 01.2017
- Assisted business customers with banking application issues.
- Maintained an advanced knowledge of TM tools and applications (Business Online Banking, ACH and Wires, Remote Deposit, Positive Pay, Mobile Banking, Lockbox)
- Maintained all changes, developments and enhancements for all banking systems and products
- Ensured all security policies and procedures are followed in accordance with Bank policies and Federal regulations
- Tracked client issues to identify product and process improvement or clients at risk due to frequent problems.
- Provided client training and support on the use of TM products
Wire Transfer Specialist
Tri Counties Bank
Chico, California
01.2013 - 01.2015
- Processed all incoming/outgoing (domestic and international) wire transfer payments.
- Researched and responded to any wire related inquiries received from clients or financial institutions.
- Followed loss prevention for all incoming and outgoing transfers
- Verified and released Fed payments to and from Federal Reserve system and corresponding banks.
- Ensured compliance with the company's regulatory standards and reported all suspicious activities to our Fraud Dept.
- Completed training in BSA, AML, CIP and OFAC.
- Helped with customer inquiries, processing payments, resolving disputes
- Investigating and resolving disputes related to credit card transactions
- Identified and reported potentially fraudulent activities.
Electronic Banking Specialist
Butte Community Bank/Rabobank
Chico, California
08.2010 - 08.2011
- Processed all POS and ATM disputes
- Reviewed and balanced ATM transactions
- Produced and calculated daily statements
- Reviewed and audited all card maintenance
- Processed all new cards
- Managed reissue reports
- Preformed daily and monthly reconciliations
- Identified and resolved fraudulent activities
- Assisted with implementation and testing of new banking products
- Responded to customers inquiries via phone, email and work order
Information Services Utility
Butte Community Bank/Rabobank
Chico, California
01.2000 - 07.2010
- Processed, balanced and mailed customers tax information
- Ran, processed and balanced daily transactions using reader
- Received and processed inclearings for Federal Reserve
- Prepared cash letters for FR
- Ran, processed and balanced all “on us” customers check
- Assisted computer operator with daily mainframe jobs
- Trained all new employees on multiple software and check machines/programs
- Produced, printed and mailed monthly customer statements
- Assisted ACH department by running commands on the mainframe
- Covered all positions within department as necessary
- Tested all new software
Education
High School Diploma -
High School
Osnabrueck, Germany05-2000
GED -
Vocational Technical School
Osnabrueck, Germany05-1995
High School Diploma -
Marketing And Merchandising Bosnia & Herzegovina
Ljubuski, Bosnia And Herzegovina06-1991
Some College (No Degree) - General Studies
Butte College
Oroville, CASkills
- Extensive Banking Knowledge
- Customer service skills via phone & remote
- Problem solving skills
- Ability to work with data and technology
- Knowledge of banking laws and regulations
- Ability to communicate technical information to non-technical clients and work effectively diverse teams
- Ability to manage multiple tasks and prioritize effectively
- Strong customer service and communication skills
- Domestic and International wire transfers
References
- Esther, Jording-Hawkins, Sr. Agilist, Esther.jhawkins@gmail.com, Esther.jording@usbank.com, 360-560-1774, US Bancorp
- Bruce, Barnett, Chief Operating Officer, bbarnett@pimafederal.org, 520-400-7080, Pima Federal Credit Union, Former Chief Information Officer, Tri Counties Bank
- Paul, Musler, Technical Support Manager, paulmusler@tcbk.com, 530-680-8393
Accomplishments
- Presidents Club Award
- Multiple employee of the month awards
Languages
Bosnian, Croatian,Sebian
Native/ Bilingual
German
Professional
References
References available upon request.
Timeline
Technical Support II
Tri Counties Bank
01.2020 - 01.2022
IT Application Analyst
Tri Counties Bank
01.2017 - 01.2020
Treasury Management Specialist
Tri Counties Bank
01.2015 - 01.2017
Wire Transfer Specialist
Tri Counties Bank
01.2013 - 01.2015
Electronic Banking Specialist
Butte Community Bank/Rabobank
08.2010 - 08.2011
Information Services Utility
Butte Community Bank/Rabobank
01.2000 - 07.2010
High School Diploma -
High School
GED -
Vocational Technical School
High School Diploma -
Marketing And Merchandising Bosnia & Herzegovina
Some College (No Degree) - General Studies
Butte College
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