Diana Shenk

DISH Network

09.2021 - Current

Exceeding Metrics Performance: Achieving quarterly bonuses by maintaining above 100% goals for customer satisfaction reviews, profitability metrics for value added sales, and proficiency of call time
Researched products while issuing resolution tactics to address customer concerns while restoring service and functionality
Use of ticketed systems to manage support systems while collaborating with supervisors to escalate customer inquiries and technical issues
Meeting personal/customer service team sales targets and call handling quotas
Increased efficiency with comprehensive knowledge of company products and services, allowing for quick issue resolution.
Achieved higher customer retention rates through excellent communication skills when explaining complex technical concepts in simple terms.
Collaborated with cross-functional teams to address complex customer issues, ensuring a seamless support experience.
Utilized diagnostic tools effectively to identify root causes of technical problems accurately and consistently.
Managed high-pressure situations with professionalism and empathy, leading to increased client trust and loyalty.

Similar Profiles