Abishek Dawson

Glen Allen,VA

Summary

Hard working and quick-learning individual eager to secure a full time position that enhances my curiosity in product development.

years of professional experience

MortgageZ

10.2023 - Current

Coordinate with investors to obtain insight on various commercial loan products
Update loan product investor matrix using information acquired from communicating with various lenders
Create flyers and other marketing tools to promote residential and commercial loan product information
Develop social media campaign strategy that appropriately advertises our organization and commercial loan products
Write persuasive scripts for commercial loan product advertisements to be posted on social media

Toyota Of Scranton

11.2021 - 08.2023

Maintained customer relations via phone calls and text-messaging to improve and streamline dealership customer retention.
Coordinated about 400 service calls per week and scheduled 20 appointments daily for vehicle service, repairs, and provided information about service inquiries.
Advised 50 customers weekly for non-service needs by assessing customer issue and directing them to the appropriate department.
Improved dealership efficiency by 15% through obtaining customer contact information and keeping accurate customer records.
Trained and supervised 2 employees in easing customer relations and resolving conflicts over the phone.
Adapted to changing work environment by staying knowledgeable of updated company products and company policies.

Pennsylvania State University

University Park, PA

MortgageZ

10.2023 - Current

Toyota Of Scranton

11.2021 - 08.2023

Pennsylvania State University