Hilda Lacayo
Coral Gables,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Office Administrator
Key Bay Club/Grand Bay Club
Key Biscayne , FL
2014.01 - 2020.02
- Coordinated and managed daily administrative operations of the office.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Organized and maintained filing systems, including electronic databases and records.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Processed invoices on a timely basis according to established procedures.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Processed financial documents, contracts, expense reports and invoices.
- Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Created memos, letters and other documents, fostering internal and external communication.
- Reviewed employee time sheets for accuracy prior to submission for payroll processing.
- Maintained customer confidence and protected operations by keeping information confidential.
- Monitored office equipment maintenance contracts ensuring all equipment is serviced regularly according to manufacturer's guidelines.
- Supported Human Resources activities by maintaining personnel files in accordance with legal requirements.
- Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
- Explained company personnel policies, benefits and procedures to employees or job applicants.
- Organized monthly staff meetings ensuring agendas were distributed in advance.
- Ordered office furniture when necessary following approval from management team.
- Coordinated onsite training events with outside vendors and online webinars.
- Reviewed completed work to verify consistency, quality and conformance.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Education
High School Diploma -
American Nicaraguan School
Managua, Nicaragua1973-06
Art History
Miami Dade College
Art History
Florida International University
Miami, FLSkills
- Decision-Making
- Cultural Awareness
- Organizational Skills
- Project Planning
- Problem-Solving
- Fluent in [Spanish]
- Calm Under Pressure
- Organization and Time Management
- Data Entry
- Problem Resolution
- Excellent Communication
- Multitasking
- Clerical Support
Languages
Spanish
Professional
INCAE (Division of Harvard)
- Translator and transcriber (Institute of Business Administration)
Certification
- Licensed Real Estate Agent in the state of Florida for 30 years)
Additional Information
Owned real estate office and familiar with mortgage and real estate data entry.
Timeline
Office Administrator
Key Bay Club/Grand Bay Club
2014.01 - 2020.02
- Licensed Real Estate Agent in the state of Florida for 30 years)
High School Diploma -
American Nicaraguan School
Art History
Miami Dade College
Art History
Florida International University
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